MEX Rep Servicio al Cliente II

Parker Hannifin; Toluca; Presencial; MXN 460,000 - 645,000; Jornada completa

Descripción de la vacante

A leading technology firm in Toluca, Mexico is seeking a Customer Service Coordinator to ensure high levels of customer satisfaction. The candidate will manage customer orders, serve as a primary contact, and coordinate with various internal teams. The ideal applicant holds a relevant bachelor's degree, has at least 2 years of customer service experience, and is proficient in ERP systems, preferably SAP.

Formación

• Minimum 2 years of experience in customer service or supply chain coordination.
• English proficiency in written and spoken communication.
• Knowledge of export/import processes is a plus.

Responsabilidades

• Manage and process customer orders in the ERP system.
• Serve as the primary contact for customers, handling inquiries.
• Track shipments and monitor delivery performance.
• Generate and analyze reports related to service performance.

Conocimientos

Customer orientation

Problem-solving

Communication skills

Organizational skills

Multitasking abilities

Educación

Bachelor’s degree in Mechanical, Industrial, or related Engineering field

Herramientas

ERP systems (SAP preferred)

Microsoft Office tools (Excel, Outlook, Teams)

Descripción del empleo

Org Marketing Statement

Parker Hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 50 Countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker’s focus on solving some of the world’s greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.

Position Summary

The Customer Service Coordinator is responsible for ensuring a high level of customer satisfaction through effective order management, communication, and coordination across departments. This role acts as a key interface between customers, sales, logistics, and production teams to guarantee accurate order execution, timely deliveries, and consistent service excellence.

Responsibilities

• Manage and process customer orders in the ERP system with accuracy and attention to detail.
• Serve as the primary contact for customers, handling inquiries, order status updates, and issue resolution.
• Coordinate with internal teams (sales, planning, logistics, production) to fulfill customer requirements and delivery commitments.
• Track shipments and monitor delivery performance to ensure on-time completion.
• Manage product returns, replacements, and credit requests according to company policies.
• Generate and analyze reports related to service performance and customer metrics.
• Support continuous improvement initiatives aimed at enhancing service quality and process efficiency.

Qualifications

• Bachelor’s degree in Mechanical, Industrial, or related Engineering field.
• Minimum 2 years of experience in customer service, sales support, or supply chain coordination — preferably in a manufacturing or industrial environment.
• Proficient in ERP systems (SAP preferred) and Microsoft Office tools (Excel, Outlook, Teams).
• Strong communication skills in English (written and spoken).
• Knowledge of export/import processes and commercial documentation is a plus.
• Personal Characteristics:
• Strong customer orientation and problem-solving mindset.
• Excellent organizational and multitasking abilities.
• Effective communicator with strong teamwork and interpersonal skills.
• Detail-oriented, proactive, and able to work under pressure.
• Positive attitude and adaptability to changing priorities.