Merchant Experience New Verticals Specialist

DoorDash USA; Ciudad de México; Hybrid; MXN 420,000 - 540,000; Full time

Job summary

DoorDash is seeking a MXO New Verticals Model Integrity Specialist in Mexico City. The role focuses on maintaining high-quality merchant catalogs, QA across workflows, and collaboration with Sales, Strategy & Operations, and other teams.

You’ll work with large datasets, perform SQL-based validation, and leverage AI to resolve issues while adapting to changing business needs. You will join a fast-growing team, reporting into the MXO New Verticals Model Integrity Supervisor.

Qualifications

• Analytical depth and ability to communicate clearly to non subject matter experts.
• Foundational leadership behaviors for continuous building of the leadership bench.
• Basic SQL querying skills and quick learning of the data structure the process operates within.
• Basic AI querying skills, prompt writing tactics, and understanding of AI limitations.
• Identify trends and patterns within datasets to increase efficiency and improve processes.
• Operations-oriented mindset focused on improving service quality.
• Thrive in a fast-paced, constantly changing environment.
• Experience with Google Sheets.

Responsibilities

• Perform QA and maintain strong attention to detail across workflows.
• Collaborate with team members to ensure success across peer and cross-functional lines.
• Identify efficiency opportunities within established processes and communicate improvements.
• Collaborate to ensure consistent quality and output.
• Adapt to new tools and workflows while maintaining productivity and accuracy.
• Edit/create SQL queries for validation and root cause analysis.
• Leverage AI and write prompts to solve issues experienced in the work.
• Demonstrate accountability for individual performance metrics and continuous learning.
• Meet or exceed metric expectations.
• Learn and pivot between a variety of workflows to achieve business goals.

Skills

Analytical depth

Effective communication

Leadership potential

Basic SQL querying

AI prompt writing

Google Sheets

Multitasking / project management

Tools

JIRA

Google Sheets

Mode

Snowflake

Job description

About the Team

New Verticals is an evolving team at DoorDash that is part of the Merchant Experience Ops organization. The primary role of this team is the building and maintaining of Merchant catalogs on the DoorDash platform. These catalogs are important because they represent the merchant product offering to customers. This team supports various lines of business including DashMart, Convenience, Alcohol, Grocery, and Retail businesses. These categories are consistently changing which presents new challenges and opportunities to make an impact. This team oversees numerous workflows and is a critical partner to Sales, Vendor Management, Strategy & Operations, Ads & Promos and other teams throughout the business. This role consistently works out of the following tools: JIRA, Google Sheets and Mode/Snowflake as well as internal DoorDash tools.

About the Role

As a MXO New Verticals Model Integrity Specialist at DoorDash, you will be responsible for one of the many processes owned by the department. Given the direct impact these processes have on both the Merchant and Customer it is critical that work meets a high quality bar. Thought partnership is expected and a key measure of the role is how you advance processes and adapt to the changing nature of the business. The role commonly works with large data sets which requires analytical skills and critical thinking.

This is an operations function so there are defined quality and output goals that must be accomplished in order to meet business SLAs. This role requires an operator that is detail oriented and a problem solver. You will report directly into the MXO New Verticals Model Integrity Supervisor. This role will be hybrid, with regular in-office days in our [CDMX] office.

You’re excited about this opportunity because you will…

• Perform QA and maintain strong attention to detail across workflows.
• Work with team members to ensure the success of the team on a peer level as well as cross functionally with other teams and leadership
• Identify efficiency opportunities within established processes and communicate improvements to your supervisor.
• Collaborate effectively with team members to ensure consistent quality and output.
• Adapt to new tools and workflows while maintaining productivity and accuracy.
• Can edit/create SQL queries for validation and root cause analysis.
• Leverage AI and write prompts to solve issues experienced in the work
• Demonstrate accountability for individual performance metrics and continuous learning.
• Meet or exceed metric expectations
• Learn and pivot between a variety of workflows in order to accomplish the greater business goals
• Join our highly motivated team at a time of rapid growth and exciting scale initiative

We’re excited about you because…

• You demonstrate analytical depth, and can clearly communicate in both a verbal and written format to non subject matter experts.
• You exhibit foundational leadership behaviors that allow continuous building of the leadership bench.
• You bring Basic SQL querying skills and can quickly learn the data structure the process operates within
• Basic Artificial Intelligence querying skills, prompt writing tactics, understanding of AI limitations and can tactfully identify hallucinations
• Identify trends and patterns within datasets to increase efficiency and improve processes
• You are operations-inspired and always look for ways to improve the quality of service
• You are able to thrive in a fast-paced, constantly changing work environment
• You have previous experience and a proficient understanding of Google Sheets
• You can easily shift between multiple projects and maintain a precise detail oriented approach

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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