Medical Device Post-Market Investigator

Intuitive Surgical; Mexicali; On-site; MXN 540,000 - 900,000; Full time

Job summary

Intuitive Surgical is seeking a Regulatory Post Market Surveillance Specialist to investigate customer complaints, conduct failure analysis, and ensure regulatory documentation integrity. The role collaborates with cross-functional teams to address product issues and maintain compliance.

The candidate should have a degree in engineering or life sciences, at least 2 years in the medical device field, and strong English skills. Training and process improvements are part of the daily routine.

Qualifications

• Education - degree in engineering, life science, or equivalent.
• Advanced English proficiency, both written and spoken.
• 2+ years of experience in medical device field.
• Knowledge of Medical Device Complaint files and regulatory reporting requirements.

Responsibilities

• Investigate customer complaints and perform initial reporting decisions.
• Provide failure analysis letters and ensure documentation completeness.
• Escalate issues to PMIs or regulatory teams when needed.
• Create customer response letters and participate in regulatory training.
• Interface with service teams to gather information for investigations.

Skills

Regulatory knowledge

Quality systems

Complaint handling

English proficiency

Education

Engineering/Life Science degree

Tools

Excel

Word

PowerPoint

Database

Job description

Intuitive Surgical is seeking a Regulatory Post Market Surveillance Specialist to investigate customer complaints, conduct failure analysis, and ensure regulatory documentation integrity. The role collaborates with cross-functional teams to address product issues and maintain compliance.

The candidate should have a degree in engineering or life sciences, at least 2 years in the medical device field, and strong English skills. Training and process improvements are part of the daily routine.