Marketing & Patient Coordinator (Job Id : Eridia1)

Inside Out; Xico; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading medical practice in Veracruz is seeking a Marketing & Patient Coordinator. The role involves managing social media content, enhancing patient retention through follow-ups, and providing administrative support. Candidates should have experience in digital marketing, exceptional written communication skills in English and be organized. This part-time to full-time position offers $8 to $9 per hour.

Formación

• Proven experience in digital marketing, particularly for social media.
• Exceptional written communication in English for professional copy.
• Proficient in tech tools and CRM software.

Responsabilidades

• Manage and schedule content for social media platforms.
• Execute follow-up campaigns for patient retention.
• Optimize the surgeon's professional calendar.

Conocimientos

Digital marketing experience

Social media management

Customer service skills

Proficiency with Excel

Written communication

Organizational skills

Herramientas

Google Workspace

CRM software

Descripción del empleo

IMPORTANT

• WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED : C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"

Job Details

JOB TITLE: Marketing & Patient Coordinator
JOB ID: ERIDIA1
INDUSTRY: Healthcare / Marketing
LOCATION: LATAM / South Africa
JOB STATUS: Part Time to Full Time
WORK SCHEDULE: Part Time 9am-1pm ADKT / Full Time 9am-5pm ADKT
SALARY: $8 to $9
TARGET START DATE: ASAP

Role Overview

About the Client: A premier medical practice based in Fairbanks, Alaska, led by a board-certified plastic and reconstructive surgeon with a strong background in both cosmetic and complex surgical care.

The clinic offers a comprehensive suite of aesthetic services designed to enhance patients' natural beauty.

Procedures range across key categories, including breast, body, and facial enhancements, as well as various non-invasive treatments.

The practice maintains a commitment to professional excellence and provides a supportive, compassionate experience for every patient.

About the Role: The ideal candidate must be a naturally Outgoing, Vibrant, and Talkative Promoter whose greatest strength is building genuine confidence and rapport with patients through conversation. You must genuinely enjoy talking to people, skillfully navigating conversations to establish a personal connection before discussing sensitive topics. This unique ability to use extensive, warm conversation to build trust is paramount to success in this role.

Key Responsibilities

1. Social Media Management & Marketing Support

   • Content Scheduling: Manage and schedule daily content across all social media platforms (e.g., Instagram, Facebook, TikTok) to maintain an active and professional online presence.
   • Engagement: Monitor and respond promptly to patient inquiries and comments on social media to nurture leads and build community trust.
   • Content Collaboration: Assist in planning monthly content calendars, focusing on procedure highlights, educational posts, and before-and-after photo compliance.

2. Patient Retention & Review Generation

   • Follow-Up Campaigns: Execute systematic follow-up campaigns (via email, SMS, or phone, where appropriate and compliant) to past patients for review generation (Google, Yelp, etc.).
   • Outstanding Bills Handling: Proactively contact patients directly regarding outstanding balances and payment arrangements, requiring confident, firm, and sensitive communication.
   • Data Entry: Ensure all patient interaction and follow-up activities are accurately logged in the client management system.

3. Administrative & Scheduling Assistance

   • Scheduling Optimization: Manage the surgeon's professional calendar, optimizing scheduling to allocate maximum time for consultations and surgeries.
   • Correspondence: Handle professional email correspondence, screening and routing messages to the appropriate in-house staff member.
   • Document Preparation: Assist with general administrative tasks, such as organizing files, preparing patient documents, and light data management.

Qualifications & Skills

• Hard Skills & Technical Proficiency
  • Marketing Experience: Proven experience in digital marketing, particularly social media management and content scheduling.
  • Client Follow-Up: Demonstrated ability to manage follow-up campaigns, customer service, or patient retention efforts.
  • Tech Adaptability: Comfort and proficiency with common online tools, including Excel, Google Workspace (Docs, Sheets) and the ability to quickly learn clinic-specific CRM / scheduling software.
  • High English Proficiency: Exceptional written communication skills are mandatory for creating professional social media copy and patient correspondence.
• Soft Skills & Professional Attributes
  • Personality Profile: Must be naturally People-Oriented, Outgoing, Vibrant, and Talkative.
  • We are looking for a "Promoter Person" who is Genuinely Interested in patient well-being and the services offered.
  • Brand Ambassadorship: Ability to act as a confident and enthusiastic Ambassador of the services, representing the brand's quality and professionalism in all patient interactions.
  • Cultural Background & Language Fluency: MUST have a minimal accent in English and a STRONG understanding of American culture, especially concerning patient communication, professionalism, and financial discussions.
  • Discretion and Professionalism: Utmost respect for patient confidentiality (HIPAA compliance) and the ability to handle sensitive medical information with professionalism.
  • Proactivity & Ownership: A self-starter who can take ownership of tasks and drive campaigns forward with minimal supervision.
  • Organizational Excellence: Highly organized and systematic in managing multiple communication channels, follow-up schedules, and complex calendars.

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