Marketing & Patient Coordinator (JOB ID:ERIDIA1)

Inside Out; México; Híbrido; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A healthcare marketing agency in Mexico is seeking a Marketing & Patient Coordinator. The role involves managing social media, executing follow-up campaigns, and assisting in scheduling. Candidates should have strong marketing experience, excellent English communication skills, and an outgoing personality to build rapport with patients. This position offers flexible working hours between part-time and full-time schedules.

Formación

• Proven experience in digital marketing, particularly in social media management.
• Demonstrated ability to manage follow-up campaigns and customer service.
• Comfort with common online tools and ability to learn new software quickly.

Responsabilidades

• Manage and schedule content across social media platforms.
• Execute follow-up campaigns for review generation and patient retention.
• Optimize scheduling to maximize consultation time for the surgeon.

Conocimientos

Digital marketing experience

Social media management

Client follow-up

Tech adaptability

Exceptional written communication skills

Herramientas

Excel

Google Workspace

Descripción del empleo

** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"

JOB TITLE: Marketing & Patient Coordinator

JOB ID: ERIDIA1

INDUSTRY: Healthcare / Marketing

LOCATION: LATAM / South Africa

JOB STATUS: Part Time to Full Time

WORK SCHEDULE: Part Time 9am-1pm ADKT / Full Time 9am-5pm ADKT

SALARY: $8 to $9

TARGET START DATE: ASAP

About the Client:

A premier medical practice based in Fairbanks, Alaska, led by a board-certified plastic and reconstructive surgeon with a strong background in both cosmetic and complex surgical care. The clinic offers a comprehensive suite of aesthetic services designed to enhance patients' natural beauty. Procedures range across key categories, including breast, body, and facial enhancements, as well as various non-invasive treatments. The practice maintains a commitment to professional excellence and provides a supportive, compassionate experience for every patient.

About the Role:

The ideal candidate must be a naturally Outgoing, Vibrant, and Talkative Promoter whose greatest strength is building genuine confidence and rapport with patients through conversation. You must genuinely enjoy talking to people, skillfully navigating conversations to establish a personal connection before discussing sensitive topics. This unique ability to use extensive, warm conversation to build trust is paramount to success in this role.

Key Responsibilities:

1. Social Media Management & Marketing Support

• Content Scheduling: Manage and schedule daily content across all social media platforms (e.g., Instagram, Facebook, TikTok) to maintain an active and professional online presence.
• Engagement: Monitor and respond promptly to patient inquiries and comments on social media to nurture leads and build community trust.
• Content Collaboration: Assist in planning monthly content calendars, focusing on procedure highlights, educational posts, and before-and-after photo compliance.

2. Patient Retention & Review Generation

• Follow-Up Campaigns: Execute systematic follow-up campaigns (via email, SMS, or phone, where appropriate and compliant) to past patients for review generation (Google, Yelp, etc.).
• Outstanding Bills Handling: Proactively contact patients directly regarding outstanding balances and payment arrangements, requiring confident, firm, and sensitive communication.
• Data Entry: Ensure all patient interaction and follow-up activities are accurately logged in the client management system.

3. Administrative & Scheduling Assistance

• Scheduling Optimization: Manage the surgeon's professional calendar, optimizing scheduling to allocate maximum time for consultations and surgeries.
• Correspondence: Handle professional email correspondence, screening and routing messages to the appropriate in-house staff member.
• Document Preparation: Assist with general administrative tasks, such as organizing files, preparing patient documents, and light data management.

Qualifications & Skills:

Hard Skills & Technical Proficiency

• Marketing Experience: Proven experience in digital marketing, particularly social media management and content scheduling.
• Client Follow-Up: Demonstrated ability to manage follow-up campaigns, customer service, or patient retention efforts.
• Tech Adaptability: Comfort and proficiency with common online tools, including Excel, Google Workspace (Docs, Sheets) and the ability to quickly learn clinic-specific CRM/scheduling software.
• High English Proficiency: Exceptional written communication skills are mandatory for creating professional social media copy and patient correspondence.

Soft Skills & Professional Attributes

• Personality Profile: Must be naturally People-Oriented, Outgoing, Vibrant, and Talkative. We are looking for a "Promoter Person" who is Genuinely Interested in patient well-being and the services offered.
• Brand Ambassadorship: Ability to act as a confident and enthusiastic Ambassador of the services, representing the brand's quality and professionalism in all patient interactions.
• Cultural Background & Language Fluency: MUST have a minimal accent in English and a STRONG understanding of American culture, especially concerning patient communication, professionalism, and financial discussions.
• Discretion and Professionalism: Utmost respect for patient confidentiality (HIPAA compliance) and the ability to handle sensitive medical information with professionalism.
• Proactivity & Ownership: A self-starter who can take ownership of tasks and drive campaigns forward with minimal supervision.
• Organizational Excellence: Highly organized and systematic in managing multiple communication channels, follow-up schedules, and complex calendars.

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