Manager, Customer Support and Training (Ciudad de México)

Link-Worldwide; Ciudad de México; Presencial; MXN 1,105,000 - 1,475,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Manager for Customer Support & Training in Mexico City. This key leadership role involves managing a team of Technical Consultants, ensuring excellent customer service, and driving customer success within the engineering software industry. Ideal candidates have a strong technical background, leadership experience, and excellent communication skills.

Formación

• Proven experience as an effective people manager.
• Excellent communication and leadership skills.
• Minimum of five years relevant work experience in a technical field.

Responsabilidades

• Manage a team of Technical Consultants providing customer issue resolution and training.
• Drive escalation and resolution of high impact customer issues.
• Ensure delivery excellence of customer training.

Conocimientos

People management

Communication skills

Leadership

Decision-making

Educación

Bachelor’s Degree in Technical Field

Descripción del empleo

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role The Manager, Customer Support & Training (CS&T;) is a key leadership role and is vital to ensuring customer success. The role is responsible for leading and managing a team of Technical Consultants who are specialists in our Engineering suite of products. The manager will proactively ensure effective collaboration and engage the team to achieve/exceed goals. Your Impact - Manage a team of Technical Consultants who are providing customer issue resolution, pre-sales presentations and customer training - this includes recruitment, performance management, and career development - Be a positive role model for AspenTech’s core values and leadership principles - Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants but are not solvable by normal support practices - Drive escalation and resolution of high impact customer issues through AspenTech’s defined processes - Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees - Ensure delivery excellence of public and on-site customer training - Proactively promote AspenTech’s training services - Work as a member of the CS&T; general management team to ensure departmental metrics are achieved What You'll Need - Proven experience as an effective people manager - Excellent communication and leadership skills - Strong decision-making skills - Minimum of five years relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries. - Bachelor’s Degree or equivalent in a technical degree is preferred, e.g. Engineering or Computer Science related