Management Trainee-Work Force

Genpact; Región Centro; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology services company in Jalisco is seeking a Management Trainee to coach and manage team members, ensuring effective tracking of attendance and performance. Ideal candidates should have experience in team leadership, be proficient in Excel, and possess a B2 level in English. Join us to thrive in a values-driven culture of innovation and integrity.

Servicios

Hands-on experience

Mentorship opportunities

Continuous learning opportunities

Formación

• Proven experience in team management or leadership roles.
• Excel (intermediate-advanced)
• English B2 or higher.

Responsabilidades

• Lead and coach a team to achieve performance goals.
• Monitor attendance and work schedules to ensure team adherence to company policies.
• Conduct regular quality audits to ensure service excellence.
• Prepare and present reports on team performance and results.
• Foster a positive and productive work environment.
• Claims validation and execution.

Descripción del empleo

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee- Work Force management back office!

In this role, you will be responsible for coaching and managing team members, ensuring attendance and working hours are properly tracked, conducting quality audits, and delivering comprehensive reports on team performance.

Responsibilities

• Lead and coach a team to achieve performance goals.
• Monitor attendance and work schedules to ensure team adherence to company policies.
• Conduct regular quality audits to ensure service excellence.
• Prepare and present reports on team performance and results.
• Foster a positive and productive work environment.
• Claims validation and execution.

Qualifications

Minimum Qualifications

• Proven experience in team management or leadership roles.
• Excel (intermediate-advanced)
• English B2 or higher

Preferred Qualifications/ Skills

• Experience in the logistics process
• Experience with SAP or ERP systems

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.