Mainframe Operations & Vendor Management Engineer

Luxoft; Región Centro; Sur place; MXN 900 000 - 1 300 000; Plein temps

Résumé du poste

Luxoft is seeking an experienced professional to lead JM Family's mainframe outsourcing program. The role focuses on managing providers, monitoring mainframe activities, and guiding incident response while ensuring best practices and timely software releases.

The ideal candidate has 10+ years in systems programming, strong vendor management skills, and a solid ITIL background. A business/information systems degree is required, with a master’s preferred.

Qualifications

• This candidate must have at least 10 years of systems programmer experience.
• Experience with managing mainframe outsourcing agreements and managed service providers to include development of SOW.s.
• Proven track record with understanding and managing vendors with respect to SLA.s, SRM.s and vendor commitments.
• Knowledge of ITIL principles with emphasis on problem/incident/change management and vendor leadership.

Responsabilités

• Manage, plan, direct, organize and control outsourcing provider’s activities with respect to the JM Family mainframe.
• Monitor all mainframe activities looking for problems and potential improvements.
• Review actions taken by mainframe outsourcing provider to ensure they were completely successful.
• Review, approve, and coordinate with mainframe outsourcing provider upcoming changes and software releases.
• Develop ad hoc performance and tracking reports.
• Provide first line of support for mainframe infrastructure to all JM organizations.
• Participate in all mainframe incidents to coordinate and direct activities with vendors and JM support groups.
• Develop new mainframe utilities when required.
• Be the general go-to person for mainframe problems or questions.

Connaissances

Mainframe technologies

Vendor management

ITIL

Communication skills

Formation

Bachelor degree in Business or Information Systems

Master's degree preferred

Description du poste

Luxoft is seeking an experienced professional to lead JM Family's mainframe outsourcing program. The role focuses on managing providers, monitoring mainframe activities, and guiding incident response while ensuring best practices and timely software releases.

The ideal candidate has 10+ years in systems programming, strong vendor management skills, and a solid ITIL background. A business/information systems degree is required, with a master’s preferred.