Luxury Travel Concierge | Onboard & Convert Elite Members

Dunia; Ciudad de México; Sur place; MXN 600 000 - 900 000; Plein temps

Résumé du poste

Dunia is seeking a Travel Advisor in Mexico City to onboard high-net-worth clients, execute concierge requests, and convert onboarding into paid memberships. You will work directly with the founders to shape the client experience across travel, experiences, and lifestyle.

Responsibilities include leading onboarding calls, capturing preferences, drafting proposals, itineraries, and coordinating with partners while maintaining discretion and top-tier communication in a fast-moving, early-stage

Qualifications

• 5–8+ years in luxury hospitality, concierge, lifestyle management, or high-touch client experience.
• Experience working with HNW / UHNW clients.
• Proficiency with digital tools, CRMs, and internal operating systems.
• Familiarity with GDS platforms used in travel and hospitality operations.
• Experience issuing or managing travel bookings directly.
• Strong written and verbal communication.
• High attention to detail and sound judgment.

Responsabilités

• Lead client onboarding calls for invited users.
• Capture client preferences, patterns, and expectations.
• Guide users through app setup and first use.
• Ensure clarity, confidence, and readiness to engage.
• Own conversion from onboarded users to paid members.
• Frame membership as natural continuation of onboarding.
• Manage follow-ups, decision timing, and payment links.
• Track conversion outcomes and reasons for non-conversion.
• Manage active client requests across travel, experiences, and lifestyle.
• Prepare proposals, itineraries, and recommendations.
• Coordinate with partners and vendors to fulfill requests.
• Maintain high standards of communication and discretion.
• Identify friction points and provide structured feedback to product team.

Connaissances

Luxury hospitality

Concierge

Client experience

CRMs

GDS platforms

Travel bookings

Communication

Outils

CRM software

Internal systems

Description du poste

Dunia is seeking a Travel Advisor in Mexico City to onboard high-net-worth clients, execute concierge requests, and convert onboarding into paid memberships. You will work directly with the founders to shape the client experience across travel, experiences, and lifestyle.

Responsibilities include leading onboarding calls, capturing preferences, drafting proposals, itineraries, and coordinating with partners while maintaining discretion and top-tier communication in a fast-moving, early-stage