Loyalty Product Lead

Viva; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading airline in Mexico is seeking a Loyalty Product Lead to bridge the integration of loyalty initiatives across digital channels. This role requires strong coordination skills and experience in managing digital products while working with both technical and business stakeholders. Ideal candidates will have a Bachelor's degree and 3–5 years in product management. The position offers benefits such as unlimited vacation and flexible scheduling.

Servicios

Unlimited vacation

Flexible schedule

Life and medical insurance

Discounted flights for staff and family

Exclusive discounts on gyms and stores

Formación

• 3–5 years of experience in digital product management or technology integrations.
• Proven track record of delivering cross-functional digital projects.
• Strong understanding of APIs and integration flows.

Responsabilidades

• Define the Doters strategy within Viva’s digital channels.
• Align and negotiate priorities between Doters and Viva.
• Lead project timelines and dependencies.
• Oversee QA and validation processes.

Conocimientos

Digital product management

UX/UI design

Agile methodologies

Advanced English proficiency

Coordination

Collaboration and negotiation

Educación

Bachelor's degree

Herramientas

Figma

Jira

Confluence

Contentful

Descripción del empleo

At Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.

As a Loyalty Product Lead , you will act as the strategic and operational bridge between Doters and Viva, leading the integration, evolution, and delivery of loyalty product initiatives across Viva’s digital channels (web and app). This role owns the definition, prioritization, and implementation of all loyalty-related requirements, ensuring a seamless and consistent Doters experience within Viva’s digital ecosystem.

You will need strong coordination, influence, and governance capabilities to guarantee high-quality and timely execution across both organizations, in an environment where collaboration and negotiation are essential.

Your Key Responsibilities

• Define the Doters strategy within Viva’s digital channels.
• Define and document functional, UX / UI, and technical requirements for all Doters integrations in Viva’s web and app environments.
• Align and negotiate priorities between Doters and Viva, balancing business goals, technical feasibility, and user experience.
• Partner with developers, architects, and design teams to ensure solutions are technically sound, visually consistent, and user‑centric.
• Manage project timelines, dependencies, and release plans across both organizations.
• Lead governance routines including status reviews, prioritization forums, and release follow‑ups to ensure visibility and accountability.
• Track and communicate progress to key stakeholders, highlighting risks, dependencies, and mitigation plans.
• Oversee QA, UAT, and validation processes, ensuring all releases meet quality standards and performance KPIs.
• Act as the Doters ambassador within Viva, building strong cross‑functional relationships and driving collaboration.
• Identify and champion opportunities for co‑development, optimization, and innovation that drive mutual value.

Our Ideal Candidate

• Bachelor’s degree.
• Experience with Figma, Jira, Confluence, and Contentful.
• Knowledge of Scrum or Agile methodologies.
• Advanced English proficiency.
• 3–5 years of experience in digital product management, UX / UI, and / or technology integrations.
• Proven track record delivering cross‑functional digital projects in partnership with technical and business stakeholders.
• Strong understanding of digital architecture, APIs, and integration flows, along with agile practices (Scrum, Kanban, Product Discovery).
• Experience leading cross‑functional teams through influence rather than authority.

Benefits You Will Enjoy as #TeamViva

• Flexible schedule.
• #TheBestAirlineToWork : An incredible work environment.
• Unlimited vacation from day one.
• Savings fund & savings account.
• Staff Travel : Discounted flights for you and up to 12 loved ones after 6 months.
• MyIDTravel : Fly worldwide with 20+ airline alliances at reduced fares after 6 months.
• Life & medical insurance + 24 / 7 online family medical assistance.
• Exclusive discounts on gyms, retail stores, restaurants, universities, and more.
• Above-the-law benefits.

About Us

We are Mexico’s lowest-cost airline, operating the most modern fleet in Latin America, and rapidly expanding globally. At Viva, we value diversity, promote gender equity, and foster innovation, collaboration, and inclusion. We prioritize employee well‑being, ensuring a safe and positive workplace.