Long Term Network Strategy PM, Amazon Fulfillment Experience

Amazon; Ciudad de México; Presencial; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico City is seeking a Program Manager II to enhance their fulfillment network. This role involves managing cross-functional programs, analyzing supply chain data, and implementing improvements to drive delivery speed and customer satisfaction. The ideal candidate will have over 3 years of program management experience and be fluent in English, with strong skills in Excel and SQL. Join a team committed to innovation and inclusion.

Servicios

Flexible working hours

Career mentorship and growth opportunities

Formación

• 3+ years of program or project management experience.
• 3+ years of cross-functional work with tech and non-tech teams.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level.
• Experience defining program requirements and using metrics to determine improvements.

Responsabilidades

• Manage and deliver complex, cross-functional programs.
• Develop and execute strategic business plans for delivery speed.
• Analyze supply chain data to identify optimization opportunities.
• Collaborate with internal stakeholders to implement network improvements.
• Apply process improvement methodologies across the fulfillment network.

Conocimientos

Program or project management

Cross-functional collaboration

Process improvement using data

Advanced Excel skills

SQL knowledge

Fluent in English

Educación

Bachelor's degree

Descripción del empleo

Join us in designing and optimizing Amazon's end-to-end fulfillment network to enhance speed and reduce costs. In this role, you will leverage strategic thinking and supply chain expertise to develop innovative solutions that transform how we deliver customer orders. Working within the Fulfillment Experience team, you will have the opportunity to make significant impact on our network design logistics, creating systems that delight customers with exceptional delivery speeds.

As a Program Manager II, you will collaborate across multiple teams to analyze supply chain operations, identify optimization opportunities, and implement improvements that enhance our fulfillment network. Your strategic vision and analytical capabilities will drive innovations across each mile of the customer journey, balancing operational efficiency with customer satisfaction. This position offers the chance to shape the future of Amazon's logistics network while working with talented professionals dedicated to creating the fastest, most reliable fulfillment experience.

Key Responsibilities

• Manage and deliver complex, cross-functional programs focused on network design logistics and fulfillment operations, working autonomously while seeking guidance as needed.
• Develop and execute strategic business plans to improve delivery speed metrics month-over-month, making appropriate trade-offs between time, quality, and resources.
• Analyze supply chain data to identify optimization opportunities and develop solutions that enhance the end-to-end fulfillment network performance.
• Collaborate with internal stakeholders and partner teams to implement network improvements that balance operational efficiency with customer experience.
• Apply process improvement methodologies to enhance system quality and operational excellence across the fulfillment network.

A Day in the Life

Your typical day involves developing multiple business plans focused on speed metric improvements and tracking month-over-month performance. You'll analyze data from across the fulfillment network, identify opportunities for optimization, and collaborate with cross-functional teams to implement solutions. You'll participate in regular business reviews to share insights and progress updates, while also managing stakeholder relationships to ensure alignment on key initiatives designed to enhance our fulfillment capabilities.

About the Team

We are the Fulfillment Experience team! Fulfillment Experience (FX) performs a centralized function supporting the MX Operations with data, plans, and required systems set up, taking care of the full flow of a customer order. FX team's responsibilities scope covers: Network Strategic Design, Network Transportation Planning, Program Management and External Fulfillment/Reverse Logistics Operations. Our goal is to develop a supply chain network that delivers customer orders in time, at the fastest, lowest cost, and most reliable way.

Inclusive Team Culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.