Logistics Customer Support

Medium; Tamaulipas; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading outsourcing company is seeking a Logistics Customer Support to coordinate freight movement according to customer needs. The ideal candidate will have 3 to 4 years of experience, with strong skills in both Spanish and English for effective communication. Responsibilities include managing customer boards and ensuring timely updates on shipments. This position offers $8 - $9 per hour and is based in Mexico.

Formación

• 3 to 4 years of experience in a related field.
• Must communicate effectively in Spanish and English.

Responsabilidades

• Manages the customer board.
• Calls carriers to confirm pick up and delivery.
• Tracks and traces merchandise.
• Provides daily reports to key clients.

Conocimientos

Bilingual in Spanish and English

Customer service skills

Experience in logistics

Descripción del empleo

Logistics Customer Support to join our team in Mexico, responsible for ensuring freight movement is coordinated according to customer needs.

Working Hours

Monday – Thursday, 7:00 PM – 5:00 AM,

Thursday – Sunday, 7:00 PM – 6:00 AM, Thursday – Sunday, 8:00 AM – 6:00 PM

Responsibilities

• Manages the customer board by:
• Calling carriers to confirm pick up and deliveries and advise dispatcher/shipper/consignee of delays.
• Emailing/calling clients when shipments are delivered.
• Track and trace merchandise to provide the latest updates quickly.
• Entering pro number and obtaining PODs after shipments are dropped off at our terminals.
• Providing PODs to billing.
• Provides key clients with distinct customer service for specialized needs.
• Requests missing PODs from carriers when advised by billing.
• Provides daily reports to key clients.
• Informs dispatchers if appointments are required for delivery.
• Supports dispatchers with data entry when needed.

Requirements

• 3 to 4 years of experience.
• Languages: Spanish and English.
• Knowledge of Spanish and English is mandatory as our clients come from Mexico and the United States. Communications will be 60% in Spanish and 40% in English.

$8 - $9 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. To learn more about us, visit our website and to explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal.