LM021: Service Agent I

FedEx; Cuautitlán Izcalli; Presencial; MXN 112.000 - 167.000; Jornada completa

Descripción de la vacante

FedEx in Cuautitlán Izcalli seeks a front-line associate to provide over-the-counter and phone support, assist with package tracing, and maintain records. The role requires a High School degree and basic English, plus strong office basics and the ability to lift up to 70 lbs when handling shipments.

You will prepare reports, audit airway bills, and support Station Ops Manager with administrative tasks. Flexibility for variable shifts and customer-facing duties is essential in this fast-paced

Formación

• High School degree or equivalent required.
• Fluency in local language and basic English.
• 1 year of clerical or customer service experience in a service environment.

Responsabilidades

• Assist customers by tracing packages and answering questions about FedEx products and services.
• Prepare operations reports and other clerical documents.
• Handle customers with packages in cages and process shipments.
• Audit airway bills and maintain records and files.
• Check labeling, weight/size, insurance values, and customs documentation.

Conocimientos

Office skills

Communication

Professional appearance

Basic Skills Test

Lifting 70 lbs

Flexible shifts

English basics

Local language fluency

Educación

High School degree/Equivalent

Descripción del empleo

Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

General Job Description

Under close supervision performs the following activities:

• Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
• Types or otherwise prepares various operations reports.
• Handles customers with packages in cage.
• Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary.
• Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
• Provides administrative and clerical support to Station Ops Manager.
• Interfaces with customers on customs related issues.
• Maintains neat and clean appearance of the workplace/front counter, self and uniform.
• Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
• May be required to perform other duties as assigned

Minimum Requirements

Minimum Education:

• High School degree/Equivalent.
• Spoken and written fluency in local language.
• Demonstrated basic English.

Minimum Experience

• One (1) year previous clerical or customer service experience in a service environment.

Minimum Required Skills

• Good general office skills required including typing, filing and computer literacy
• Excellent communication, organizational and human relations skills
• Clear and articulate speaking voice. Clean cut and neat appearance
• Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test
• Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment
• Able to work variable shifts

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.