Líder Estratégico de Sinistros e Indemnizaciones en Seguros

Placements24; Tuxtla Gutiérrez; On-site; MXN 1,500,000 - 2,600,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

Life insurance

Retirement plans

Executive leadership training

Job summary

WhatJobs Direct is recruiting a Director of Claims and Indemnifications for a client in Tuxtla Gutiérrez. This senior leader will oversee the entire claims department, ensuring timely, fair settlements while controlling costs and maintaining high customer satisfaction. A decade of claims leadership is expected.

The role requires deep insurance knowledge across lines and strong regulatory understanding in Mexico; on-site commitment is essential.

Qualifications

• Minimum of 10 years in insurance claims management.
• Deep knowledge of auto, property, life, health, liability lines.
• Strong leadership of large teams and complex operations.
• Solid understanding of Mexico insurance law and regulations.
• Excellent analytical, negotiation, and decision-making skills.
• Proven ability to manage budgets and costs.

Responsibilities

• Develop and implement strategic plans for the claims department to enhance efficiency and customer service.
• Oversee all aspects of claims processing, investigation, and settlement.
• Manage and mentor a team of claims adjusters, supervisors, and support staff.
• Ensure claims are handled in compliance with company policies, legal requirements, and regulatory standards.
• Control claims costs through effective negotiation, fraud detection, and efficient resource management.
• Monitor claims trends and identify areas for process improvement.
• Develop and maintain strong relationships with external parties, such as legal counsel and repair services.
• Prepare regular reports on claims performance, key metrics, and financial impact.
• Drive initiatives to improve customer satisfaction throughout the claims experience.
• Contribute to the overall strategic direction of the company within the seguros market.

Skills

Strategic leadership

Claims management

Budgeting

Negotiation

Analytical thinking

Regulatory knowledge

Communication skills

Education

Bachelor's degree in Law, Business Administration, Finance

Master's degree

Tools

Claims management software

Job description

WhatJobs Direct is recruiting a Director of Claims and Indemnifications for a client in Tuxtla Gutiérrez. This senior leader will oversee the entire claims department, ensuring timely, fair settlements while controlling costs and maintaining high customer satisfaction. A decade of claims leadership is expected.

The role requires deep insurance knowledge across lines and strong regulatory understanding in Mexico; on-site commitment is essential.