Líder de Reclamaciones de Seguros – Oaxaca

Placements24; Oaxaca de Juárez; On-site; MXN 450,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Professional development

Job summary

Placements24 seeks an experienced Coordinador de Reclamaciones de Seguros to lead the claims department in Oaxaca City, Oaxaca. This leadership role oversees the entire claims process, ensuring efficient handling, accurate settlements, and exceptional customer service.

You will manage a team of claims adjusters and support staff, provide training, and implement best practices to optimize operations. Strong leadership and in-depth knowledge of insurance claims are essential for success in this

Qualifications

• Bachelor's degree in Business Administration, Law, Finance, or a related field is required.
• Minimum of 5 years of progressive experience in insurance claims management with proven leadership.
• Strong knowledge of various insurance lines and claims handling best practices.
• Understanding of insurance regulations and legal principles.
• Excellent leadership, communication, problem‑solving and decision‑making skills.
• Experience managing a team and driving performance.
• Proficiency in claims management software and Microsoft Office Suite.

Responsibilities

• Supervise and manage day-to-day operations of the claims department.
• Lead, train, and mentor a team of claims adjusters and support personnel.
• Ensure timely and accurate investigation, evaluation, and settlement of claims.
• Develop and implement claims handling procedures to improve efficiency and customer satisfaction.
• Monitor claims performance metrics and implement improvement strategies.
• Resolve complex and escalated claims issues.
• Ensure compliance with insurance laws, regulations, and company policies.
• Manage relationships with external vendors (legal counsel, repair services).
• Analyze claims data to identify trends, risks, and potential fraud.
• Prepare regular reports for senior management on claims operations and performance.

Skills

Leadership

Team management

Communication

Problem-solving

Decision-making

Claims management software

Microsoft Office

Attention to detail

Education

Bachelor's degree in Business Administration, Law, Finance, or related field

Tools

Claims management software

Microsoft Office Suite

Job description

Placements24 seeks an experienced Coordinador de Reclamaciones de Seguros to lead the claims department in Oaxaca City, Oaxaca. This leadership role oversees the entire claims process, ensuring efficient handling, accurate settlements, and exceptional customer service.

You will manage a team of claims adjusters and support staff, provide training, and implement best practices to optimize operations. Strong leadership and in-depth knowledge of insurance claims are essential for success in this