Lead, Solutions Architect

Boldr; Estado de México; A distancia; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A global B-Corp dedicated to client experiences is seeking a Lead Solutions Architect in Mexico, Estado de México. You will lead a small team to ensure high-quality delivery of client solutions, oversee solution design and operational implementation, and coach your team for success. The ideal candidate has robust experience in solutions architecture and is adept at problem-solving and project management. Benefits include private health insurance and work-from-home options.

Servicios

Private Health Insurance

Paid Time Off

Work From Home

Training & Development

Formación

• 3-4 years of experience in solutions architecture, consulting, or implementation roles.
• 1–2 years of experience leading a small team or mentoring other professionals.
• Strong experience with workflow mapping and system integration.

Responsabilidades

• Manage, coach, and support a small team of Solutions Architects.
• Oversee solution design and implementation across assigned accounts.
• Monitor project progress and solution adoption metrics.

Conocimientos

Problem-solving skills

Project management

Communication skills

Detail-oriented

Collaboration

Educación

Bachelor’s Degree in a relevant field

Herramientas

Salesforce

Zendesk

HubSpot

Gorgias

Descripción del empleo

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY

We do our best work by being CURIOUS

We grow by remaining DYNAMIC

Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Lead, Solutions Architect, you will manage a small team of Solutions Architects and Implementation Specialists, ensuring high-quality delivery of client solutions. You will oversee the execution of solution design, workflow mapping, and operational implementation across assigned accounts, while coaching and mentoring your team to achieve excellence.

Your focus will be on delivery leadership, team performance, and client satisfaction rather than defining enterprise-wide strategy. You will also serve as the escalation point for technical and operational challenges, ensuring solutions meet Boldr’s standards for quality, repeatability, and client impact.

Success in this role is measured by on-time, high-quality solution delivery, client satisfaction, and the growth and performance of your team.

WHY DO WE WANT YOU

We want a hands-on leader who can coach, mentor, and guide a small team while ensuring delivery excellence. You thrive in a fast-paced environment, can solve operational challenges efficiently, and are passionate about enabling your team to deliver measurable impact for clients.

WHAT WILL YOU DO

Team Leadership & Development

Manage, coach, and support a small team of Solutions Architects and Implementation Specialists.

Set clear performance expectations and provide regular feedback.

Support professional development and skill growth within the team.

Client Solution Delivery

Oversee solution design and implementation across assigned accounts.

Ensure solutions follow established Boldr frameworks, templates, and best practices.

Serve as the point of escalation for complex client or operational issues.

Support the delivery team in client workshops and solution documentation.

Operational Excellence

Monitor project progress and solution adoption metrics.

Ensure workflows, integrations, and automation solutions are executed according to operational standards.

Identify and share improvement opportunities within assigned accounts or processes.

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

A hands-on, collaborative leader who guides your team through challenges.

Detail-oriented and proactive in ensuring delivery quality.

A strong communicator, able to interact effectively with clients and internal teams.

Curious, authentic, and passionate about client success.

YOU HAVE…

• A Bachelor’s Degree in a relevant field or equivalent experience.
• 3-4 years of experience in solutions architecture, consulting, or implementation roles.
• 1–2 years of experience leading a small team or mentoring other professionals.
• Strong experience with workflow mapping, system integration, and operational delivery.
• Familiarity with CRM, helpdesk, and automation platforms (e.g., Salesforce, Zendesk, HubSpot, Gorgias).
• Excellent problem-solving, project management, and communication skills.
• Availability to collaborate across global time zones, including Eastern Time alignment.
• Availability to align with Eastern Time Zone

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development