Lead Fraud Operations Analyst

Apollo; Pachuca; A distancia; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A leading go-to-market revenue solution provider is looking for a Sr. Fraud Operations Analyst to lead investigations on fraud and product abuse. The role requires over 3 years of relevant experience and strong SQL skills. This position promises a dynamic environment where analytical and investigative capabilities are crucial. Join a team passionate about driving productivity with AI and automation.

Servicios

Growth opportunities

Collaborative team environment

Focus on continuous improvement

Formación

• 3+ years of experience in fraud investigations or similar operations roles.
• Experience with chargebacks and understanding of the full lifecycle.
• Ability to manage multiple priorities and work remotely.

Responsabilidades

• Investigate customer-reported events such as account takeover.
• Build fraud event classification processes across teams.
• Train customer-facing teams on verification methods.

Conocimientos

SQL querying skills

Analytical problem solving

Fraud investigations

Independent work

Good written and spoken English

Herramientas

MongoDB

Descripción del empleo

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, the company provides sales and marketing teams with access to verified contact data for over 210 million B2B contacts and 35 million companies, along with tools to engage and convert these contacts in one unified platform. Apollo.io raises a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, with former HubSpot executive JD Sherman among its board members.

About the role

The Sr. Fraud Operations Analyst is a core Fraud team member who performs and leads complex product abuse and fraud investigations. They will be responsible for independently handling fraud investigations, identifying fraud vulnerabilities, designing cross-team handling procedures, and training Support teams on verification procedures. The ideal candidate will have experience performing technical product investigations from ticket/escalation to data analysis and source-code review. This role challenges you to think outside the box and requires effective communication and prioritization skills.

Daily Adventures & Responsibilities

• Fraud Escalations and Investigations
  • Investigate customer-reported events such as account takeover, anomalous activity, and abuse reports.
  • Review, classify and respond to chargebacks and events due to fraud.
  • Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services.
  • Perform attribution analysis of scaled fraud events through data analysis (SQL/Python).
  • Handle external brand abuse cases and takedowns.
• Optimize Fraud Investigation Handling Procedures
  • Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing, and Sales.
  • Identify and incorporate key data sources for manual and automated investigation enhancements.
• Perform Root-Cause Fraud Vulnerability Analysis
  • Determine functional fraud vulnerabilities and partner with Product/Engineering to prioritize remediation.
  • Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling.
• Train Customer-Facing Teams on Verification and Identification Methodologies
  • Design low-friction KYB/KYC and asynchronous verification procedures.
  • Coach and lead junior Fraud Analysts and non-subject-matter experts.
  • Collaborate with customer-facing Support staff regularly on customer issues.

What we're looking for

• 3+ years of experience in fraud investigations or similar operations roles.
• Demonstrable SQL-based querying skills (simple queries such as inner/outer joins, CTEs). Experience with MongoDB is a significant plus.
• Familiarity with chargebacks, disputes, and ACH and understanding of the full lifecycle.
• Familiarity with rules-based fraud rule development (e.g., Stripe Radar, Signified); vendor experience is not required.
• Experience creating, writing, and providing training on complex operational processes for customer-facing or fraud teams.
• Inquisitive and investigative by nature; driven to uncover answers by examining messages, logs, and evidence to understand attacker mindset and actions.
• Ability to work independently and problem-solve with guidance.
• Positive, learning mindset with a detail-oriented, analytical approach to problem solving.
• Comfort with self-prioritization and managing multiple priorities.
• Ability to work remotely and self-discipline to do so effectively.
• Good written and spoken English proficiency.

We are AI native. Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you’re energized by finding smarter, faster ways to get things done using AI and automation, you’ll thrive here.

Why you’ll love working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. We take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Learn more here!