Lead Data Conversion Ops, Guadalajara, Mexico

Paylocity; Región Centro; Presencial; MXN 520.000 - 640.000; Jornada completa

Descripción de la vacante

Paylocity in Guadalajara, MX is seeking a Data Conversion Team Lead to guide a team of Data Conversion Specialists and ensure data extraction accuracy throughout the implementation lifecycle.

You will mentor staff, coordinate training, and partner with Implementation Managers to optimize processes. This 100% in‑office role requires on‑site presence five days a week in designated hours. You will also lead quality control and communicate updates to executives and client contacts.

Formación

• Minimum three years of payroll implementation experience.
• Bachelor's degree required.
• Experience with Access, Excel, Millennium Payroll and SQL is required.
• Familiarity with C#/VB/Visual Studio is a plus.
• Previous management experience is a plus.

Responsabilidades

• Supervise the data conversion operations for the assigned team.
• Provide coaching and development for new and existing team members.
• Lead regular meetings and communicate updates to stakeholders.
• Offer input on performance management and promotion opportunities.
• Collaborate on best practices to improve team performance.
• Handle escalated client and departmental issues to achieve resolution.
• Take appropriate action on employee performance concerns.
• Conduct quality assessments and review weekly team performance.
• Assist Implementation Managers with staff feedback and training needs.
• Serve as a technical resource for the Implementation Department.
• Update training docs and internal tools as needed.

Conocimientos

Team leadership

Payroll implementation

Coaching and mentoring

Educación

Bachelor's degree

Herramientas

Access

Excel

Millennium Payroll

SQL

Descripción del empleo

Description

At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us unique!

We’re a fast‑growing company ready to revolutionize the payroll and HR world for hundreds of thousands of businesses by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees. Our own employees are equally important to us: We work hard to provide the best work environment for our employees, and are dedicated to giving back to the communities in which we live and work.

Job Type

Full‑time

Position Overview

The Data Conversion Team Lead will provide leadership, coaching, training and mentoring to the Data Conversion Specialists to ensure all critical aspects of data conversion issues are met and resolved appropriately. The Team Lead will provide feedback to the Team Members on areas of improvement and to identify areas of success. Must have a complete understanding of Paylocity’s Data Extraction procedures, tools, and an overall understanding of the entire Implementation process. The Team Lead must be willing to respond to data issues in a prompt, accurate and courteous manner. The Team Lead will be instrumental in assisting the Implementation Managers by providing feedback on staff performance, data issues, actions to be taken to improve department and maintain implementation success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

In‑Office: This is a 100% in‑office role based at our Guadalajara, MX. Remote or hybrid work is not available for this position. Candidates must be able to work on‑site five days per week during designated work hours.

Primary Responsibilities

• Supervision of the operations for their designated team
• Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
• Developing and collaborating with management on best practices and ways to improve the team’s performance
• Handling escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution
• Take appropriate action on employee issues related to job performance and professional conduct, with assistance from and in collaboration with the Implementation Managers
• Conduct quality assessments and evaluations; meet weekly with data teams to review assignments and performance metrics
• Provide resolution and assistance to clients who have escalated concerns. This will require communication with other members of Paylocity leadership including Executives and C Level Client contacts
• Identify areas of improvement and make recommendations for supplemental training for all data teams
• Act as technical resource to the Implementation Department, answer inquiries as needed.
• Update Tools and internal training documentation as necessary

Education And Experience

• Minimum three years experience in Payroll Implementation required
• Bachelors degree required
• Experience with Access, Excel, Millennium Payroll, and SQL required
• Experience with various payroll applications a plus
• Familiarity with C#/VB/Visual Studio a plus
• Previous management experience a plus

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

EEO Statement

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.