LATAM Back Office & Acquisitions Lead

GM Financial; Pachuca; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

GM Financial in Monterrey, Mexico, seeks a Latin America Operations Service Center Back Office & Acquisitions Manager to coordinate outsourced vendor work for Mexico, Colombia and Chile, ensuring smooth daily operations and alignment with country strategies.

The role leads a ~90-person outsourced team, ensures performance and quality, drives capacity planning, and partners with senior leaders to implement process improvements and cost controls.

Formación

• Fluent in Spanish and English.
• Understanding capacity planning, operational metrics, business planning/budget.
• Strong sense of urgency and high expectations for productivity and quality.
• Experience leading a team.

Responsabilidades

• Ensure the vendor complies with operational and administrative standards according to the service contract.
• Manage performance and services of an outsourced structure of ~90 people.
• Coordinate with Mexico, Colombia and Chile back-office and consumer credit leadership teams.
• Achieve objectives and metrics.
• Define and align capacity planning for each back office and country.
• Support and ensure compliance with the Business Plan budget.
• Foster a positive work environment within LAO SC team and vendor staff.
• Work with Operational Excellence to implement new projects and improve processes.
• Identify opportunities to improve efficiency in current processes.
• Ensure adherence to regulations and internal controls.

Conocimientos

Bilingual Spanish/English

Capacity planning

Operational metrics

Team leadership

Urgency/quality focus

Educación

Bachelor’s degree in Business / Economics / Engineering

Master’s degree (a plus)

Herramientas

AI tools (Copilot)

Descripción del empleo

GM Financial in Monterrey, Mexico, seeks a Latin America Operations Service Center Back Office & Acquisitions Manager to coordinate outsourced vendor work for Mexico, Colombia and Chile, ensuring smooth daily operations and alignment with country strategies.

The role leads a ~90-person outsourced team, ensures performance and quality, drives capacity planning, and partners with senior leaders to implement process improvements and cost controls.