LAT Customer Collaboration Manager

El Camino Health; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Logitech is seeking a LAT Customer Collaboration Manager to lead the Customer Collaboration organization across LATAM, driving performance and customer satisfaction. Based in Mexico City, the role partners with Commercial, Customer Supply Chain and strategic customers to optimize OTIF, fill rate, SLA and revenue execution.

The ideal candidate will guide digital integration and continuous improvement initiatives within a hybrid work model.

Formación

• Bachelor's degree in Supply Chain, Business Administration, Engineering or related field.
• 8+ years of experience in Customer Supply Chain, Customer Collaboration or Customer Operations.
• 5+ years of people leadership experience.
• Experience managing strategic customer relationships.
• Strong cross-functional leadership and stakeholder management skills.
• Fluency in English and Spanish.
• Based in Mexico City.

Responsabilidades

• Lead Customer Collaboration across LATAM.
• Develop partnerships with strategic customers.
• Ensure excellent customer operational performance.
• Drive customer satisfaction and service excellence.
• Lead customer operational escalations.
• Own customer operational KPIs (OTIF, Fill Rate, SLA, Revenue Execution).
• Lead performance reviews with Commercial and strategic customers.
• Identify opportunities to improve customer experience and performance.
• Partner with Sales to improve revenue execution and customer growth.

Conocimientos

Stakeholder management

Leadership

Bilingual English/Spanish

Cross-functional collaboration

Customer collaboration

Educación

Bachelor's degree in a related field

Herramientas

Kinaxis

Oracle

SAP

Lean Six Sigma

Descripción del empleo

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Job Description: LAT Customer Collaboration Manager

Location: Mexico City, Mexico (Hybrid – Office Based)

Position Summary

The Customer Collaboration Manager is responsible for leading Customer Collaboration across LATAM, ensuring outstanding customer operational performance while strengthening the partnership between Commercial, Customer Supply Chain and key strategic customers. This role leads the Customer Collaboration team, driving execution excellence, customer satisfaction, operational governance and continuous improvement across the region. As LATAM continues its transformation through Kinaxis, AI and automation, this position will play a key role in integrating digital capabilities into daily operations while developing a scalable and customer-centric operating model. This position must be based in Mexico City, enabling close collaboration with the Commercial organization, key customers and the LATAM leadership team.

Key Responsibilities

• Customer Collaboration Lead the Customer Collaboration organization across LATAM.
• Develop strong partnerships with strategic customers.
• Ensure excellent customer operational performance.
• Drive customer satisfaction and service excellence.
• Lead customer operational escalations.
• Customer Performance Own customer operational KPIs, including OTIF, Fill Rate, SLA, Revenue Execution, Backlog Health and Inventory Visibility.
• Lead operational performance reviews with Commercial and strategic customers.
• Identify opportunities to improve customer experience and operational performance.
• Commercial Partnership Act as the primary Customer Supply Chain business partner for Commercial.
• Support Customer Business Reviews, Joint Business Planning and Forecast Collaboration.
• Partner with Sales to improve revenue execution and customer growth.
• Build trusted relationships with Commercial leaders and strategic customers.
• Digital Integration & Continuous Improvement Drive business adoption of Kinaxis across Customer Collaboration.
• Lead operational AI and automation initiatives.
• Partner with the Digital & Automation team to prioritize productivity improvements.
• Lead Continuous Improvement projects focused on simplification, standardization and operational excellence.
• People Leadership Lead, coach and develop a high-performing regional team.
• Build succession plans and develop future leaders.
• Promote accountability, collaboration and a customer-centric culture.
• Drive employee engagement and performance management.

Qualifications Required

• Bachelor's degree in Supply Chain, Business Administration, Engineering or related field.
• 8+ years of experience in Customer Supply Chain, Customer Collaboration or Customer Operations.
• 5+ years of people leadership experience.
• Experience managing strategic customer relationships.
• Strong cross-functional leadership and stakeholder management skills.
• Fluency in English and Spanish.
• Based in Mexico City.

Preferred Experience

• Experience with Kinaxis or advanced planning systems.
• Oracle and/or SAP experience.
• Experience leading digital transformation initiatives.
• Lean Six Sigma or Continuous Improvement certification.
• Project Management experience.

Leadership Competencies

• Customer-centric mindset
• Strategic thinking
• Strong business acumen
• Executive communication
• Cross-functional influence
• Data-driven decision making
• Change leadership
• Digital mindset
• Continuous improvement orientation
• People development

Success Measures

Customer Customer Satisfaction OTIF Fill Rate SLA Compliance Customer Escalation Resolution Operations Revenue Execution Backlog Health Inventory Optimization Operational Productivity Transformation Kinaxis Adoption AI & Automation Implementation Continuous Improvement Deliverables Process Standardization People Employee Engagement Talent Development Succession Readiness Leadership Effectiveness

Key Stakeholders

Commercial Sales & Operations Execution (S&OE) Logistics Demand Planning Finance Trade Compliance IT Digital & Automation Team Global Customer Supply Chain #LI-AL1

Company Culture & Values

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design.

Being a global company, we value our diversity and celebrate all our differences.

Don’t meet every single requirement? Not a problem.

We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future.

We believe that good health means more than getting medical care when you need it.

Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.

We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

As a company, we’re just the right size for every person to take initiative and make things happen. We're big enough in our portfolio for those actions to have a global impact. That's a pretty sweet spot to be in and we strive to keep it that way.

At Logitech, our values are not words posted on a wall. They are a core part of who we are. They are lived and recognized in our actions every day. Learn about our values.

We design award-winning products that drive superior performance when gaming and superior productivity when working.

We enable creativity when pursuing passions, and enhance connectivity so everyone is seen, heard and can contribute in their own unique way.

Learn more about our brands and products.

We extend human potential in work and play, in a way that is good for people and the planet.

Take a look at where we play. We have offices in over 30+ countries and our products are sold in over 100 countries worldwide. We’re truly global and want you to be too.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design.

Being a global company, we value our diversity and celebrate all our differences.

Learn more about our benefits.

At Logitech, we live our values and expect you to show the same to become one of us.

Be who you are, come prepared, and we’ll try to make it enjoyable in the process.

Generally, the process is simple, and as quick as possible.