Last Mile Optimization Manager, LMO

Amazon; San Nicolás de los Garza; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global e-commerce leader seeks a Last Mile Optimization Manager in San Nicolás de los Garza, Nuevo León. This role requires optimizing delivery efficiency, managing cross-functional teams, and implementing process improvements. Candidates should have at least 3 years of experience in program management, a Bachelor's degree, and advanced knowledge in Excel and SQL. Join us to drive excellence in our delivery operations.

Formación

• 3+ years of program or project management experience.
• 3+ years of working cross-functionally with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Fluency in English (speak, write, read).
• Experience in stakeholder management.

Responsabilidades

• Manage the efficiency of On-road operations design.
• Establish relationships with multiple Delivery Stations.
• Solve performance gaps compared to goals.
• Communicate results to senior leadership.

Conocimientos

Project management

Stakeholder management

Data analysis

Cross-functional collaboration

Process improvement

Educación

Bachelor's degree

Herramientas

Excel (Pivot Tables, VLookUps)

SQL

Descripción del empleo

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

The Last Mile Optimization team's primary mission centers on analyzing and designing on-road operational strategies, leveraging data-driven insights to enhance delivery efficiency. The Last Mile Optimization Manager serves as a crucial liaison between key stakeholders, including delivery station leadership, delivery programs, finance, planning and support teams, ensuring seamless communication and alignment on operational objectives. By implementing sophisticated productivity initiatives and establishing clear performance metrics, the team drives continuous improvement in on-road execution. This strategic approach enables the delivery network to maintain high service levels while maximizing operational efficiency and cost-effectiveness across the entire last‑mile operation.

Key job responsibilities

1. Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to seek the best efficiency in our On road operations design
2. Managing day-to-day relationships with multiple Delivery Stations and stakeholders
3. Problem‑solves for closing gaps between performance and goals
4. Works with key business partners such as Planning, Fulfillment Experience , Finance, Business Coachs, Operations, ACES, HubDP, eDSP, and Topology
5. Determinant optimal channel allocation volume with OTR Planning, Finance and Delivery programs
6. Manage RIM‑Scheduling process to guarantee optimal fleet design
7. Establish Last Mile cost mechanism with Ops Regional and Finance
8. Provide knowledge to OTR Managers during their Academy
9. Delivery Per Paid Hours (DPPH) Regional POC to improve Operational Excellence execution
10. On road evaluation projects to guarantee alignment along all the strategies, such us Speed, Cost, SPR, DPPH
11. Focus on Channel Allocation optimization, On‑road operation projects and On road Operation Optimization- 3+ years of program or project management experience

Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.