L2/L3 Application Production Support Engineer

Accenture México; Monterrey; On-site; MXN 700,000 - 1,000,000; Full time

Job summary

Accenture is seeking a Java-focused production support professional to join our team in Monterrey. The role emphasizes Spring Boot, core Java, and hands-on engineering support across complex applications.

You will engage in troubleshooting, root-cause analysis, and system architecture considerations while collaborating with global experts and utilizing cutting-edge tools and methodologies.

Qualifications

• 4-8 years of experience in production support or engineering roles.
• Proficiency in Java-based applications and modern observability practices.
• Strong troubleshooting and RCA skills with system architecture understanding.

Skills

Spring Boot

Application Production Support L2/L3

Core Java

Engineering Support

Application Remediation

Troubleshooting RCA

System Architecture

Advanced English

Observability & Monitor

SQL / Database Troubleshooting

CI/CD & DevOps Tools

Tools

CI/CD Tools

DevOps Tools

Job description

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!

Did you know that Accenture is leading the digital transformation in the world?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Our main purpose is to collaborate with our clients, so they can become high-performance businesses.

Accenture is present in:

• 200+ offices
• 120 cities
• 56 countries
• 743,000 employees worldwide

Offer Highlights

• Career development tailored to your profile and interests
• Work in one of the best companies and feel proud
• Access to innovative methodology and tools
• Direct contact with global experts
• Use of cutting-edge technologies and work schemes
• Continuous training to keep growing
• Team-based and collaborative work environment
• Participation in International Projects

4-8 YoE

Mandatory Skills

• Spring Boot
• Application Production Support L2/L3
• Core Java
• Engineering Support
• Application Remediation
• Troubleshooting & Root Cause Analysis (RCA)
• System Architecture
• Advanced English
• Observability & Monitor

Nice to have

• System Reliability & Performance
• SQL / Database Troubleshooting
• CI/CD & DevOps Tools