Knowledge Manager - Consumer & Technology (CTT) - Mexico City

Oliver Wyman; Estado de México; On-site; MXN 1,099,505 - 1,466,007; Full time

Job summary

A global consulting firm in Mexico City is seeking a Knowledge Manager to support the Consumer, Telco & Technology business. Responsibilities include providing support to partners, curating intellectual capital, and managing knowledge systems. The ideal candidate has a degree and at least 4 years of relevant experience, preferably in consulting. Key skills include proficiency in Excel and English, and strong organizational abilities.

Qualifications

• Minimum of 4 years of experience in knowledge management, research, or strategy consulting.
• Experience in the CTT industry including retail, telecom, or technology.
• Prior experience in strategy or management consulting is ideal.

Responsibilities

• Serve as a key resource for CTT Partners to provide timely information.
• Identify and curate valuable CTT intellectual capital.
• Support aspects of the CTT Knowledge Plan managing stakeholders.

Skills

Proficiency in business-level English

Research skills

Ability to thrive in a global, multicultural environment

Strong organizational skills

Attention to detail

Education

Educated to Degree level

Tools

Excel

PowerPoint

SharePoint

Job description

Knowledge Manager – Consumer & Technology (CTT) – Mexico City

Oliver Wyman is seeking a Knowledge Manager based in Mexico to support our global Consumer, Telco & Technology (CTT) business. The role reports directly to the CTT Knowledge Expert in Madrid and involves substantial interaction with the global CTT Knowledge team. An immediate start date is available for the successful candidate.

Job Overview

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals worldwide who work with clients to optimize their business, improve operations, and accelerate performance.

Key Responsibilities

• Serve as a key resource for CTT Partners and Consultants to help them be commercially successful and impactful by providing timely information and resources.
• Identify, collect, and curate valuable CTT intellectual capital for reuse as knowledge assets.
• Maintain knowledge and file systems while developing databases and tools to store and share key insights for business development, account management, etc.
• Support or lead specific aspects of the CTT Knowledge Plan, including effectively managing senior stakeholders to ensure high-quality service delivery.
• Create, take ownership of, and/or maintain specific CTT knowledge products as directed by the Knowledge Expert.

Experience Required

• Educated to Degree level.
• A minimum of 4 years of experience in knowledge management, research, business development, strategy consulting, or investment banking.
• Experience in one or more sectors within the CTT industry (e.g., retail and distribution, consumer goods, telecom and media, technology, business services, leisure, and hospitality).
• Ideal candidates will have prior experience in strategy or management consulting.
• Research skills are advantageous.

Technical Skills

• Proficiency in Excel.
• Strong skills in PowerPoint.
• Familiarity with SharePoint or other file management tools.
• Understanding of database management, data management, and data analysis principles.
• Experience using generative AI tools and their applications.

Skills and Attributes

• Proficiency in business-level English, as it is the primary working language.
• Ability to thrive in a global, multicultural environment.
• A growth mindset with a strong inclination towards personal development.
• Confident in stakeholder engagement and management.
• Adaptable and agile in problem-solving and execution.
• Capacity to operate under pressure and within tight deadlines.
• Strong organizational skills with the ability to manage multiple tasks and requests simultaneously.
• Attention to detail and high accuracy in content, grammar, and numeracy.
• Flexibility to switch between independent work and collaborative teamwork.
• Delivery of impactful and value-added outcomes.
• Curiosity regarding client context and industry trends.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.