Key Holder (Full Time)

Boot Barn; Chihuahua; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Boot Barn is seeking a Key Holder to support store leadership and drive an exceptional in-store experience. You will help coach team members, ensure strong customer service, and assist with merchandising and daily operations.

As a Key Holder, you will manage sales transactions, uphold security of cash and stock, and contribute to achieving store performance goals. This role emphasizes teamwork, reliability, and adherence to company policies.

Formación

• Retail experience preferred
• Customer service orientation
• Cash handling proficiency
• Visual merchandising awareness

Responsabilidades

• Foster a service and selling culture to build customer relationships
• Become product expert and communicate features/benefits to customers
• Maintain and achieve key metrics (UPT, ADT, add-ons, customer data capture)
• Stay informed on promotions and advertisements
• Maintain merchandising standards and assist with floor moves and displays
• Process merchandise and monitor floor stock replenishment
• Complete sales transactions accurately and manage cash/ POS accountability
• Collaborate with store leadership to improve skills and metrics
• Follow opening/closing procedures and Time & Attendance policies
• Adhere to local, state laws and company policies
• Perform other duties as assigned by management
• Demonstrate reliability in attendance and appearance

Descripción del empleo

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.

KEY HOLDER DUTIES

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.