Jr. Software Engineer / Biligual / Remote

Iron Mountain; San Francisco de Campeche; On-site; MXN 400,000 - 660,000; Full time

Job summary

Iron Mountain is seeking an adaptable Developer, ServiceNow to join our Enterprise Technology team. You will build and customize ServiceNow applications, optimize automated workflows, and implement Now Assist AI capabilities, collaborating with our Solutions Architect to translate business needs into scalable digital solutions.

The ideal candidate has 3+ years of ServiceNow development experience, CSA certification, strong JavaScript skills, and a solid ITIL background.

Qualifications

• 3+ years developing and configuring core ServiceNow modules (ITSM/ITOM/CSM/SAM, etc).
• ServiceNow CSA certification is required.
• Proficiency in JavaScript and ServiceNow API web services.
• Strong ITIL understanding and analytical troubleshooting skills.

Responsibilities

• Build, customize, and maintain ServiceNow applications, workflows, catalog items, and system features using JavaScript and APIs.
• Advance Now Assist AI capabilities and automate workflows to reduce manual effort.
• Create and manage integrations between ServiceNow and external applications.
• Collaborate in Agile delivery and upgrade cycles to ensure performance and security.

Skills

ServiceNow development

JavaScript

ServiceNow API

ITIL knowledge

Job description

MEX | Estado de México | Prol de la Calle, 2000, 7 Mz C Lotes 4 y 5

Full time

J0106501

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an adaptable Developer, ServiceNow to join our Enterprise Technology team.

In this role, you’ll have the opportunity to directly shape how our internal teams work by building custom applications, optimizing automated workflows, and implementing modern Now Assist AI capabilities across our ServiceNow environment. Working alongside our Solutions Architect, your technical problem-solving will translate everyday business needs into scalable digital solutions.

What You’ll Do

In This Role, You Will

• Build & Customize Solutions: Design, develop, and maintain custom applications, workflows, catalog items, and system features using JavaScript and ServiceNow APIs.
• Advance AI & Automation: Develop and refine Now Assist AI skills, agents, and agentic workflows to reduce manual effort and streamline operational processes.
• Integrate Enterprise Systems: Create and manage robust integrations between ServiceNow and external applications using integration spokes or custom APIs.
• Support Agile Delivery & Upgrades: Collaborate in an Agile setting to build, test, and release solutions while conducting regular platform upgrades to ensure system performance and security.

What You’ll Bring

The Ideal Candidate Will Have

• 3+ years of experience developing and configuring core modules within the ServiceNow platform (such as ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO).
• ServiceNow Certified System Administrator (CSA) certification required.
• Proficiency in JavaScript, ServiceNow API web services, and integrating third‑party systems.
• Strong understanding of ITIL principles and proven analytical skills to troubleshoot complex technical challenges.

What We Offer

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data centre operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Requisition: J0106501