Jr Bdm

Didi Global; Xico; Presencial; MXN 450.000 - 650.000; Jornada completa

Descripción de la vacante

DiDi Global is seeking a Jr BDM in Puebla, Mexico to lead city-level courier operations, own KPIs, and drive retention initiatives. You will coach Captain teams, optimize processes, and shape city-level strategies for improved rider experience and platform performance.

The role focuses on coordinating cross-functional efforts within the courier ecosystem, leveraging data to guide decisions and ensuring strong execution in a fast-paced environment.

Formación

• 3+ years of operations or team management experience in O2O, logistics, food delivery, or ride-hailing.
• Ability to identify operational anomalies and translate them into actionable strategies.
• Strong coaching and motivational skills in fast-paced environments.

Responsabilidades

• Own city-level KPI metrics for Shift courier operations and translate goals into daily action plans.
• Lead and coach the Captain team to improve exception handling and rider communication.
• Develop city-level intervention strategies and standardize SOPs for Captains.
• Oversee rider experience initiatives and retention programs with a feedback loop to management.

Conocimientos

Operations management

Team leadership

O2O logistics

Data analysis

Descripción del empleo

Jr BDM

Empresa : Didi Global Tipo de empleo : Tiempo completo Puebla, Mexico

Descripción del trabajo - Jr BDM

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

We are the Courier Structure Team, dedicated to building a rational courier ecosystem that ensures sufficient delivery capacity for the platform while providing differentiated Product-Market Fit for couriers.

This role serves as both the architect and driver of the courier structure, designing and implementing diversified courier models tailored to different business phases and courier needs, thereby maximizing user experience and courier retention

Role Responsibilities

• City-Level KPI Ownership: Take full ownership of the city's Shift courier core output metrics. Translate business goals into daily action plans for the Captain team to ensure KPIs are consistently met.
• Captain Team Management: Lead and motivate the Captain team. Enhance their capabilities in exception handling, rider communication, and emotional support through regular coaching and feedback.
• Operational Strategy & Process Optimization: Analyze city-level exception trends to develop intervention strategies. Optimize and standardize daily management SOPs for Captains, and drive cross-functional collaboration to improve system experiences.
• Rider Experience & Retention: Oversee the implementation of city-level care initiatives, design retention plans, and establish a robust feedback loop from the frontline to management.

Role Qualifications

• Experience & Background: 3+ years of operations or team management experience in O2O, logistics, food delivery, or ride-hailing industries. Proven experience in managing frontline supervisors (e.g., Captains, Team Leads) is highly preferred.
• Data & Logic: Possess basic data analysis skills, with the ability to keenly identify operational anomalies and translate them into actionable strategies.
• Leadership & Resilience: Exceptional team coaching and motivational skills. Able to thrive in a fast-paced, high-pressure O2O environment with a strong sense of ownership.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms