Jefe de Servicio al Cliente Afore

Citigroup Inc.; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Descripción de la vacante

Citigroup Inc. is seeking a Service Manager to lead a Customer Service team, driving performance, quality and productivity while shaping development through coaching and succession planning.

The role emphasizes managing complex issues with significant organizational impact and maintaining exceptional client experience. The position requires 5–8 years of relevant experience and strong people management, communication, and project management skills.

Formación

• 5-8 years of relevant experience with people management
• Experience in Call Center management is preferred
• Proficient knowledge of basic banking products such as deposits and cards (from the role context)

Responsabilidades

• Provide leadership and direction to a Customer Service team
• Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring, etc.
• Develop leaders through mentorship and succession planning
• Develop employees and expand team capabilities
• Recommend new work procedures and contribute to new service techniques or plans
• Drive change through innovation and process improvement
• Achieve high quality and productivity
• Recruit, hire and coach staff to build a productive team
• Ensure exceptional client experience and manage risk with compliance and ethics

Conocimientos

People management

Communication skills

Project management

Influencing & relationship management

Problem solving

Educación

Bachelor's degree or equivalent experience

Herramientas

Microsoft Office

Descripción del empleo

Citigroup Inc. is seeking a Service Manager to lead a Customer Service team, driving performance, quality and productivity while shaping development through coaching and succession planning.

The role emphasizes managing complex issues with significant organizational impact and maintaining exceptional client experience. The position requires 5–8 years of relevant experience and strong people management, communication, and project management skills.