ITSM Specialist — Remote, Growth & ITIL

ALTEN MÉXICO; San Luis Potosí; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading engineering and technology company in San Luis Potosí is seeking an IT Service Management (ITSM) Specialist. This role involves developing and managing ITSM processes to ensure effective service delivery. Ideal candidates will have a Bachelor's degree in IT or related fields, experience with ITIL framework, and strong analytical skills. Competitive salary and benefits offered, along with opportunities for career growth and remote work options.

Servicios

Competitive salary

Above-law benefits

Career growth and development plan

Remote work scheme

Support for home office setup

Formación

• Experience with ITIL framework and service desk management.
• Fluent in English, both written and spoken.
• ITIL certification is a plus.

Responsabilidades

• Develop, implement, and manage ITSM processes aligned with ITIL best practices.
• Facilitate service desk operations and ensure high customer satisfaction.
• Monitor and analyze SLAs and KPIs for compliance.

Conocimientos

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Educación

Bachelor's degree in Information Technology or related field

Descripción del empleo

A leading engineering and technology company in San Luis Potosí is seeking an IT Service Management (ITSM) Specialist. This role involves developing and managing ITSM processes to ensure effective service delivery. Ideal candidates will have a Bachelor's degree in IT or related fields, experience with ITIL framework, and strong analytical skills. Competitive salary and benefits offered, along with opportunities for career growth and remote work options.