IT Systems Specialist - Windows

International Catalyst Services, LLC; Ciudad de México; Híbrido; MXN 551,000 - 736,000; Jornada completa

Descripción de la vacante

A leading IT services firm based in Mexico City is seeking an IT Systems Specialist proficient in Windows Server administration. The role involves problem-solving, advanced communications, and training responsibilities. Candidates should have over 4 years of relevant experience and possess strong analytical and communication skills in English. This hybrid position requires at least three days a week in the office, fostering professional development in a supportive environment.

Servicios

Professional development opportunities

Supportive leadership

Inclusive culture

Formación

• 4+ years Windows Server Administration experience.
• Advanced Windows PC OS and hardware knowledge.
• Practical knowledge of LAN/WAN networking.
• Active Directory object management experience.
• Back-end enterprise application installation experience.

Responsabilidades

• Administer Windows Server environments effectively.
• Conduct advanced training sessions for the Tech Services team.
• Provide escalation support for non-standard issues.
• Communicate efficiently with team and business stakeholders.

Conocimientos

Windows Server Administration

Problem-solving

Root cause analysis

Networking (LAN/WAN)

Microsoft 365 core applications

Analytical skills

Strong English communication

Educación

4+ years of experience in Windows Server Administration

Herramientas

Active Directory

PowerShell

AWS

Azure

Descripción del empleo

IT Systems Specialist - Windows

We are seeking an IT Systems Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an IT Systems Engineer at Marsh, you will be responsible for problem solving, root cause analysis, knowledge generation, and developing repeatable processes. In addition, you will be the escalation point for non-standard issues and incidents and responsible for the construction of standard communications.

We will count on you to

• Windows Server administration
• Back-end systems and application implementation and support
• Participate in building specifications for application environments.
• Patch Software obsolescence Management
• Knowledge creation and documentation, improving process efficiency
• Communications to team and the business
• Conduct advanced training for the Tech Services team
• Escalation Support
• Engagement with MMC Tech Infrastructure colleagues to drive solutions
• Backup Help Desk and Local Support as needed
• Candidate should be process-oriented with good understanding of Incident and Change Management Processes

What you need to have

• 4+ years Windows Server Administration experience
• Advanced Windows PC OS and hardware knowledge and troubleshooting
• Practical Knowledge of LAN/WAN networking
• Active Directory object management experience and knowledge of sites and services, trusts, replication, DFS and core AD functions
• Back-end enterprise application installation, management and support on distributed networks
• Software experience: M365 core applications, NTFS permissions management, Windows server configuration and optimization.
• Demonstrable analytical and problem-solving skills
• Strong written and verbal communication skills in English

What makes you stand out

• Scripting experience in PowerShell, VBS, VBA, Python or other is a nice to have
• Working in AWS and Azure environments a plus

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.