IT Support Technician (m/f/d)

Zoi; Santiago de Querétaro; On-site; MXN 167,400 - 279,000; Full time

Benefits offered by this job

Flexible working hours

Financial support for childcare

Regular free Friday lunch

Individual certification and training plan

Time available for experimenting and education

Job summary

Join Zoi as an IT Support Technician, responsible for providing technical support and troubleshooting hardware/software issues. Candidates should have experience in desktop support and a strong understanding of Windows and Mac systems. Zoi offers flexible working hours, continuous training, and a supportive work environment.

Qualifications

• Several years of experience in desktop support.
• Strong knowledge of Windows and Mac operating systems.
• Excellent customer service skills.

Responsibilities

• Format laptops and install necessary software and updates.
• Provide technical support to consultants on hardware and software issues.
• Troubleshoot and resolve technical problems on laptops, desktops, and mobile devices.

Skills

Customer Service

Troubleshooting

Technical Support

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Windows

Mac Operating Systems

AWS

Azure

Google Cloud Platform

Job description

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YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.

YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.

We are also looking for support at our international location in Mexico City and Ho Chi Minh City.

What You Do

• Format laptops and install necessary software and updates
• Provide technical support to consultants on hardware and software issues
• Troubleshoot and resolve technical problems on laptops, desktops, and mobile devices
• Manage and maintain an inventory of hardware and software assets
• Participate in team meetings and collaborate with other IT staff
• Learn and develop skills in cloud technologies such as AWS, Azure, and Google Cloud Platform
• Assist with the implementation and maintenance of cloud-based solutions
• Keep up-to-date with new technologies and industry trends
• Provide excellent customer service to all stakeholders
  
  
  

Who You Are

• Several years of experience in desktop support or a related field
• Strong knowledge of Windows and Mac operating systems
• Experience with software installation, configuration, and troubleshooting
• Familiarity with cloud technologies such as AWS, Azure, or Google Cloud Platform (preferred but not required)
• Excellent customer service skills and ability to work well in a team environment
• Strong communication skills and ability to explain technical concepts to non-technical stakeholders
• Ability to work independently and manage multiple tasks and priorities
• Bachelor's degree in Computer Science or related field (preferred but not required)
• Good level of English
  
  
  

Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.

• GOOD WORK SHOULD BE REWARDED, which is why we offer various bonus models at our company
• TIME IS WISDOM, 20 % of your working time is available for experimenting and education
• SKILL YOURSELF UP, Zoi can only be as good as you are. That’s why we value constant training and development
• BE FREE thanks to our absolutely flexible working hours and work remotely from any of our locations
• DEVELOP YOURSELF with our individual certification and training plan
• FAMILY COMES FIRST, rely on our financial support for childcare
• REFUEL at our regular free Friday lunch
  
  
  

Zoi is an equal opportunity employer, we're committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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