IT Support Engineer

Flint Hills Resources; El Salto; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Molex is seeking an IT Support Engineer to act as the local IT contact for site operations. You will support IT and OT environments, ensuring secure, reliable technology and business continuity across the plant.

You will work with manufacturing teams, vendors, and regional IT to deploy updates and resolve complex issues, balancing rapid response with high service quality. Strong English and cross-functional collaboration are essential.

Formación

• Bachelor's degree in Computer Science, Information Technology, or a related field with 5+ years IT experience OR Associate Degree with 7+ years
• Experience supporting network infrastructure, Active Directory, data storage/backup, and PC hardware/software
• Experience supporting manufacturing or connected factory environments
• Experience administering Microsoft 365 technologies and mobile device management solutions
• Advanced English proficiency (written and verbal) with the ability to communicate with global teams
• Strong troubleshooting, analytical, and problem-solving skills
• Strong customer service orientation and sense of urgency
• Ability to provide support outside standard business hours when necessary

Responsabilidades

• Serve as the primary onsite IT contact for hardware, software, and OT support.
• Troubleshoot, diagnose, and resolve IT and OT issues affecting site operations.
• Support and maintain networking infrastructure, end-user devices, conference room tech, and digital signage.
• Install, configure, maintain, and replace standard hardware and assets.
• Coordinate local technology vendors and service providers.
• Support shop floor technologies and manufacturing device connectivity.
• Ensure compliance with cybersecurity, antivirus, patching, and infrastructure standards.
• Assist with production transfers and technology-related projects.
• Partner with regional IT teams to resolve network, server, storage, and infrastructure issues.
• Review system performance and support continuity of business operations.
• Communicate outages, maintenance, and updates to stakeholders.
• Support remote sites when required.
• Participate in hardware, software, and infrastructure deployment projects.
• Deliver outstanding customer service while balancing priorities.

Conocimientos

Advanced English proficiency

Troubleshooting

Analytical thinking

Problem-solving

Customer service

Educación

Bachelor's degree in Computer Science / IT

Associate degree in related field

Herramientas

Active Directory

Microsoft 365

VMware

Windows Remote Desktop Services

Cisco networking

SAP GUI / SAP PLM

Descripción del empleo

As an IT Support Engineer, you will serve as the primary local IT contact for site operations, supporting both IT and Operational Technology (OT) environments. You will be responsible for maintaining reliable, secure, and efficient technology infrastructure while partnering with manufacturing, business, and regional IT teams to support business continuity and operational excellence.

Our Team

Our team supports site operations through technology solutions that enable productivity, connectivity, and continuous improvement. This role works closely with local stakeholders, manufacturing teams, vendors, and regional support resources to deliver high-quality IT and OT services.

What You Will Do

• Serve as the primary onsite IT contact for hardware, software, and operational technology support.
• Troubleshoot, diagnose, and resolve IT and OT issues affecting site operations.
• Support and maintain networking infrastructure, end-user devices, conference room technology, and digital signage solutions.
• Install, configure, maintain, and replace standard hardware and technology assets.
• Coordinate local technology vendors and service providers.
• Support shop floor technologies and manufacturing device connectivity.
• Ensure compliance with enterprise standards related to cybersecurity, antivirus protection, patching, and infrastructure management.
• Assist with production transfers, infrastructure improvements, and technology-related projects.
• Partner with regional IT teams to identify and resolve network, server, storage, and infrastructure issues.
• Review system performance and support continuity of business operations.
• Communicate system outages, maintenance activities, and technology updates to stakeholders.
• Support secondary locations through remote and onsite assistance when required.
• Participate in hardware, software, and infrastructure deployment projects.
• Deliver outstanding customer service while balancing multiple priorities.

Who You Are (Basic Qualifications)

• Bachelor's Degree in Computer Science, Information Technology, or a related field and 5+ years of experience in an IT-related role; OR Associate Degree and 7+ years of relevant IT experience.
• Experience supporting and maintaining:
  • Network infrastructure
  • Active Directory environments
  • Data storage and backup solutions
  • PC hardware and software
• Experience supporting manufacturing or connected factory environments.
• Experience administering Microsoft 365 technologies and mobile device management solutions.
• Advanced English proficiency (written and verbal) with the ability to communicate effectively with global teams, business stakeholders, vendors, and external partners.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong customer service orientation and sense of urgency.
• Ability to provide support outside standard business hours when necessary.

What Will Put You Ahead

• Experience supporting Manufacturing Execution Systems (MES), MII, or similar manufacturing applications.
• Experience with OPC, Historian, RF scanners, label printers, tablets, and shop floor visualization technologies.
• Experience administering VMware environments.
• Experience with Windows Remote Desktop Services and thin client technologies.
• Knowledge of Cisco networking equipment.
• Experience with SAP environments, including SAP GUI, ECC, and PLM.
• Familiarity with SQL, Oracle databases, antivirus platforms, and enterprise server/storage technologies.
• Knowledge of PLCs, HMIs, SCADA systems, and industrial communication protocols.

Who We Are

Molex delivers complete interconnect solutions for a wide range of markets, including data communications, telecommunications, consumer electronics, industrial, automotive, commercial vehicle, aerospace and defense, medical, and lighting applications.