IT Service Desk Specialist - End-User Support

Hitachi Vantara Corporation; Montemorelos; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Hitachi Vantara Corporation is seeking an enthusiastic Service Desk professional to be the first point of contact for end users, providing multi-channel support and ensuring accurate issue documentation.

You will troubleshoot Tier 1 hardware, software, and access issues, manage user accounts, and escalate complex incidents with complete details. Join a global team delivering reliable IT support and improving service quality.

Formación

• Experience in customer service, technical support, help desk, or service desk environments with a strong focus on end-user satisfaction.

Responsabilidades

• Serve as the first point of contact for end users, providing support via phone, email, chat, and ticketing systems while ensuring all interactions are accurately documented.

Conocimientos

End-user support

Windows

MacOS

Microsoft 365

Ticketing platforms

Active Directory

Networking basics

Communication

Documentation

Herramientas

ServiceNow

Zendesk

Jira Service Management

Descripción del empleo

Hitachi Vantara Corporation is seeking an enthusiastic Service Desk professional to be the first point of contact for end users, providing multi-channel support and ensuring accurate issue documentation.

You will troubleshoot Tier 1 hardware, software, and access issues, manage user accounts, and escalate complex incidents with complete details. Join a global team delivering reliable IT support and improving service quality.