IT Service Delivery Analyst I

Integer Holdings Corporation; Tijuana; A distancia; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Integer Holdings Corporation, a leading medical device contract development and manufacturing organization, is seeking an entry-level Information Systems professional to support a dynamic, values-driven team in a global environment.

You will collaborate across projects, assist with deployments and upgrades, and help manage vendor relationships while adhering to safety and quality standards. Travel opportunities up to 10% are possible.

Formación

• BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
• 0-2 years’ experience.
• Willing to travel up to 10% of the time.

Responsabilidades

• Adheres to safety, environmental, security and quality requirements.
• Vendor account management and procurement responsibilities.
• Develops and manages schedules for deployments, upgrades, renewals, licensing.
• Troubleshoots routine issues and resolves incidents promptly.
• Communicates clearly with sponsors, customers and key users.
• Performs other duties as required.

Conocimientos

Teamwork

Communication

Organization

Budget management

Educación

Bachelor's degree or equivalent

Descripción del empleo

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do.

Customer We focus on our customers’ success

Innovation We create better solutions

Collaboration We create success together

Inclusion We always interact with others respectfully

Candor We are open and honest with one another

Integrity We do the right things and do things right

Accountabilities & Responsibilities

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Vendor account management Procurement responsibilities Cultivates internal networks to facilitate completion of tasks
• Develops a basic understanding of supported functional areas
• Estimates work and gathers requirements for a wide range of projects
• Drives deliverables for assigned projects including but not limited to expansions and acquisitions
• Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
• Supports upgrades to technology and verifies compatibility of existing applications
• Troubleshoots routine issues and resolves incidents in a timely manner
• Communicates clearly and works with functional team members
• Provides feedback on approaches and decisions
• Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
• Performs other duties as required.

Education & Experience

• Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
• Minimum Experience: 0-2 years’ experience.

Knowledge & Skills

• Special Skills: Demonstrated ability to work in and foster a team based environment Ability to communicate and present effectively Good organizational skills Managing to a budget
• Other: May travel up to 10% of the time

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.

Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets. As a strategic partner of choice to medical device companies and OEMs, Integer is committed to enhancing the lives of patients worldwide by providing innovative, high-quality products and solutions. The company's brands include Greatbatch Medical® and Lake Region Medical®.

Additional information is available at www.integer.net.

Integer Holdings Corporation (“Integer”) is an equal opportunity employer. We do not discriminate based on race, color, sex, religion, national origin, and on any other protected characteristics. We celebrate our many differences and remain committed to providing an inclusive workplace free from harassment and discrimination.

Integer does not discriminate against any applicants or employees because he or she is a disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime veteran, campaign badge veteran, referred to collectively as "Protected Veterans." It is also the policy of Integer to employ and to advance in employment, all people regardless of their status as individuals with disabilities. All employment decisions are based only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Additionally, Integer provides reasonable accommodations to qualified job applicants and associates who need them for medical or religious reasons.

For remote eligible job postings, all work should be performed entirely outside of Alaska, California, Hawaii, Maine, Montana, and Washington.

Thanks for your interest in working on our team!!