IT Service Delivery Analyst I

Integer; Tijuana; On-site; MXN 250,000 - 450,000; Full time

Job summary

Integer Holdings Corporation is seeking a motivated professional to support procurement and vendor management activities within a regulated environment. The role emphasizes collaboration, effective communication, and adherence to safety, quality, and FDA regulations.

The candidate will learn deployments and upgrades, assist with scheduling, and help ensure successful project outcomes by coordinating with sponsors, customers, and internal teams.

Qualifications

• Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
• Minimum Experience: 0-2 years’ experience.
• Special Skills: Demonstrated ability to work in and foster a team based environment; ability to communicate and present effectively; good organizational skills; managing to a budget; may travel up to 10% of the time.

Responsibilities

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, FDA regulations, company policies and operating procedures, and other regulatory requirements.
• Vendor account management
• Procurement responsibilities
• Cultivates internal networks to facilitate completion of tasks
• Develops a basic understanding of supported functional areas
• Estimates work and gathers requirements for a wide range of projects
• Drives deliverables for assigned projects including but not limited to expansions and acquisitions
• Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
• Supports upgrades to technology and verifies compatibility of existing applications
• Troubleshoots routine issues and resolves incidents in a timely manner
• Communicates clearly and works with functional team members
• Provides feedback on approaches and decisions
• Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
• Performs other duties as required.

Skills

Teamwork

Communication

Organization

Budget management

Travel up to 10%

Education

BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long‑term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Accountabilities & Responsibilities

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Vendor account management
• Procurement responsibilities
• Cultivates internal networks to facilitate completion of tasks
• Develops a basic understanding of supported functional areas
• Estimates work and gathers requirements for a wide range of projects
• Drives deliverables for assigned projects including but not limited to expansions and acquisitions
• Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
• Supports upgrades to technology and verifies compatibility of existing applications
• Troubleshoots routine issues and resolves incidents in a timely manner
• Communicates clearly and works with functional team members
• Provides feedback on approaches and decisions
• Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
• Performs other duties as required.

Education & Experience

• Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
• Minimum Experience: 0-2 years’ experience.

Knowledge & Skills

Special Skills:

• Demonstrated ability to work in and foster a team based environment
• Ability to communicate and present effectively
• Good organizational skills
• Managing to a budget
• Other: May travel up to 10% of the time

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.