It Business Analyst I

Confie Ta Admin; Tijuana; On-site; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Días de descanso remunerados

Seguro de salud privado

Excelente ubicación (Zona Río, Tijuana

Oportunidades de crecimiento profesio

Ambiente de trabajo agradable

Ahorro y fondo de ahorros

Job summary

Confie Ta Admin en Tijuana busca un IT Business Analyst I para respaldar el diseño, documentación y comunicación de requisitos para nuevas aplicaciones e integraciones. Actúa como puente entre negocios y equipos técnicos, asegurando que las soluciones estén definidas y trazables a lo largo del ciclo de entrega.

Bajo supervisión, realizará sesiones de descubrimiento, mapeará procesos, elaborará historias de usuario y apoyará pruebas QA/UAT.

Qualifications

• Conocimientos básicos de SDLC y metodologías ágiles.
• Capacidad para documentar requisitos funcionales y no funcionales.
• Habilidad para mapear procesos y crear historias de usuario.
• Capacidad para mantener trazabilidad entre requisitos y pruebas.

Responsibilities

• Asistir en reuniones de recopilación de requisitos con stakeholders.
• Documentar requisitos y facilitar la creación de historias de usuario.
• Desarrollar diagramas de procesos y mapear estados actual y futuro.
• Mantener la trazabilidad entre requisitos, diseño y pruebas.
• Soportar QA y pruebas de aceptación de usuario (UAT).
• Participar en planificaciones de sprint y reportar avances.

Skills

SDLC understanding

Agile methodologies

Requirements documentation

Business process analysis

Data flow concepts

Jira familiarity

SQL basics

Communication skills

Analytical thinking

Education

Information Systems, Business Administration, or Computer Science

Tools

Jira

Visio

Microsoft 365

SQL

Job description

IT Business Analyst I

Empresa : Confie Ta Admin Tipo de empleo : Tiempo completo Tijuana, Mexico

Descripción del trabajo - IT Business Analyst I

TheIT Business Analyst Isupports the design, documentation, and communication of business and technical requirements for new applications, integrations, and process improvements.

This role serves as a liaison between business stakeholders and technical teams, ensuring solutions are well-defined, properly scoped, and traceable throughout the delivery lifecycle. Working under supervision, the BA I assists in conducting discovery sessions, documenting workflows, preparing user stories, and supporting QA and UAT efforts. This is an entry-level analytical role designed to build expertise inrequirements elicitation, documentation discipline, and process understanding, forming the foundation for future leadership in business or technical project management.

Requirements Gathering & Documentation

• Assist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.
  
• Document functional, non-functional, and technical requirements under the guidance of senior analysts or project leads.
  
• Develop process flow diagrams, current/future state analyses, and user story drafts in alignment with project scope.
  
• Maintain traceability between requirements, design, and testing artifacts within the project lifecycle.
  

Business Process Analysis

• Observe and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.
  
• Collaborate with senior analysts and developers to translate operational needs into system requirements.
  
• Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.
  

Collaboration & Communication

• Act as a communication bridge between business teams and technical staff, clarifying requirements and priorities.
  
• Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.
  
• Support the preparation of project documentation, release notes, and training materials for end-users.
  
• Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.
  

Testing & Validation Support

• Assist QA teams and stakeholders in validating solution behavior against requirements.
  
• Participate in UAT sessions and log findings, feedback, and retest confirmations.
  
• Support defect triage by tracing issues to their original requirements or design artifacts.
  

Continuous Learning & Process Maturity

• Learn and apply ITIL, Agile, and SDLC principles in day-to-day work.
  
• Contribute to improvement of templates, documentation practices, and knowledge repositories (e.g., the KB Vault).
  
• Pursue ongoing skill development in business process modeling, data analysis, and solution design.
  

Requirements

Specialized knowledge:

• Foundational understanding ofsoftware development lifecycles (SDLC)andAgile methodologies.
  
• Basic knowledge ofbusiness process analysis,requirements documentation, andsystem design principles.
  
• Familiarity withdata flow,integration concepts, andchange control procedures.
  
• Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.
  
• Clear written and verbal communication skills and attention to documentation accuracy.
  

Computer knowledge:

• Proficient inMicrosoft 365 applications(Excel, Word, PowerPoint, Teams, SharePoint) for documentation and collaboration.
  
• Familiar withAtlassian Jiraor equivalent tools for project tracking and user story management.
  
• Experience usingVisiofor process mapping and diagramming.
  
• Exposure toSQLor data query concepts for simple validation or investigation.
  
• Basic understanding ofcloud-based applications,API dependencies, orsystem integrationspreferred.
  

Experience:

• 1–3 years of experience inbusiness analysis, project coordination, or system support, ideally within a technology or operational environment.
  
• Demonstrated experience documenting requirements, tracking issues, or supporting project teams.
  
• Educational foundation inInformation Systems, Business Administration, or Computer Science, or equivalent practical experience.
  
• Prior exposure toAgile/ScrumorITIL-based processespreferred.
  

Benefits

• Paid days off
• Competitive weekly salary
• Great location (Zona Río, Tijuana)
• Benefits by law and more
• Private Health Insurance and Preventative Care
• Friendly work environment
• Savings Fund and voluntary Savings Account
• Financing and discounts at various establishments around the city
• Career growth opportunities
• Constant motivational events and more!