IT Analyst

Vertiv; Reynosa; On-site; MXN 420,000 - 540,000; Full time

Job summary

Vertiv in Reynosa, MX is seeking an IT End User Services Senior Analyst to provide proficient user support and resolve issues related to end-user computing assets, working with external suppliers and the Platform Service Team to keep corporate infrastructure running smoothly.

Responsibilities include diagnosing hardware and software issues, second-level support for complex cases, incident management, hands-on IT project support, cross-functional teamwork, asset management, backup operations, and

Qualifications

• Ethics and ability to interact with stakeholders.
• Excellent collaboration and communication skills.
• Bilingual Spanish/English language competency.
• Bachelor's degree or equivalent experience.
• 2-4 years of experience in Windows desktop deployment.
• Strong understanding of software distribution tools and network infrastructure.
• Experience with Mobile Device Management (MDM).
• Experience with ITSM systems like ServiceNow.

Responsibilities

• Diagnose and troubleshoot hardware/software issues to document and resolve problems.
• Provide second-level user support for complex issues.
• Ensure incident management and escalate as necessary.
• Lead hands-on support for IT project implementations.
• Collaborate with cross-functional teams to solve end-user tech issues.
• Assist with asset management and stock levels of spare equipment.
• Support backup operations and PC replacement programs.
• Keep IT management informed about the state of local infrastructure.

Skills

Bilingual Spanish/English

Stakeholder interaction

Verbal & written communication

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Mobile Device Management

Software distribution tools

Windows desktop deployment

Job description

Position Summary

• The IT End User Services Senior Analyst role is responsible for providing proficient technical support to users, following standardized processes to resolve issues related to end-user computing digital assets. This position requires deeper technical expertise than the End User Services Analyst and involves working closely with external suppliers and the Platform Service Team to ensure the efficient operation of corporate infrastructure and IT projects.

Job Description

• Diagnose and troubleshoot hardware/software issues to document and resolve problems.
• Provide second-level user support for complex issues that cannot be resolved remotely by the Service Desk.
• Ensure incident management by responding to service desk requests via multiple communication channels and escalating as necessary.
• Lead hands-on support for IT project implementations and perform additional job-related duties as assigned.
• Collaborate with cross-functional teams to solve end-user technology issues.
• Assist with asset management and maintain stock levels of spare equipment.
• Support the Platform Service Team in backup operations and PC replacement programs.
• Keep IT management informed about the state of local infrastructure.

Qualifications

• Strong sense of ethics and capacity to interact with stakeholders.
• Excellent collaboration and communication (Verbal and written) skills.
• Proficiency bilingual (Spanish/English) language competency required.
• Bachelor's degree or equivalent experience.
• 2-4 years of experience in MS Windows desktop operating system deployment.
• Strong understanding of software distribution tools and network infrastructure principles.
• Experience with Mobile Device Management.
• Experience with ITSM systems like ServiceNow.

Physical & Environmental Demands

• Medium lifting (30 lbs. – 45 lbs.)
• Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

Time Travel Required

• 10%

Core Competences

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote Transparency and Open Communication

Our Core Principals

Safety. Integrity. Respect. Teamwork. Inclusion.

Our Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].