Isv Application Engineer

Emerson & Company; Estado de México; On-site; MXN 360,000 - 480,000; Full time

Benefits offered by this job

Medical insurance plans

Dental and vision coverage

401(k)

Tuition reimbursement

Flexible time off plans

Parental leave

Job summary

Emerson & Company en Metepec solicita un Ingeniero de Aplicaciones ISV para revisar RFQ, preparar cotizaciones técnicas y respuestas, y coordinar entre clientes, partners y fábricas para convertir RFQ en ofertas definitivas de forma oportuna.

Se valorará experiencia en válvulas/ingeniería, manejo de Office y CRM/ERP, y habilidades de comunicación para trabajar con equipos globales, incluso fuera de horarios locales cuando sea necesario.

Qualifications

• Licenciatura en Ingeniería o STEM; experiencia de 5 años en válvulas/ingeniería si no se posee el grado.
• Conocimiento práctico de Office; experiencia con CRM/ERP es deseable.
• Capacidad para trabajar con equipos globales y colaborar efectivamente.

Responsibilities

• Revisar RFQ y adaptar ofertas técnicas y comerciales.
• Elaborar cotizaciones técnicas y comerciales para clientes y partners.
• Servir de enlace entre partners y fábricas para productos no estándar.
• Apoyar en precios y compras con información de lista y precios.
• Aplicar normas industriales a especificaciones del cliente y asegurar cumplimiento.
• Guiar al cliente para respuestas rápidas usando recursos de Emerson.
• Gestionar expedientes de RFQ y documentar quejas de clientes.

Skills

Customer focus

Cross-functional collaboration

Attention to detail

Verbal and written communication

Organizational skills

Tech savviness

Education

Título de Licenciatura en Ingeniería o STEM

5 años de experiencia en ingeniería/valvulas en lugar de grado

Tools

Microsoft Office

CRM

ERP

Oracle

Job description

ISV Application Engineer

Empresa : Emerson & Company
Tipo de empleo : Tiempo completo
Metepec, Mexico

Descripción del trabajo - ISV Application Engineer

Responsabilidades

• You will review Request for Quote (RFQ) to customer requirements and suitability of Emerson product offerings to meet customer needs.
• Prepare technical & commercial quotation/response to Impact Partners, and internal and external customers.
• You will act as a liaison between Impact Partners and factories for non-standard products and special applications to convert RFQ to final bid in timely manner.
• Assist pricing and purchasing teams with list and purchase price information.
• Apply knowledge of applicable industry codes and standards to customer specifications and answer technical questions based on these standards and ensure that products specified are in compliance.
• Assist Impact Partners to navigate Emerson resources to find accurate answers through published information to ensure the fastest response.
• Respond to all customer requests for expedited emergency shipment of parts and service kits, documentation, operating and maintenance instructions, drawings, and Specification Sheets.
• Ensure timely and accurate processing of RFQ and maintain ownership and oversight of the quote until they are acknowledged and submittal documents have been forwarded to the customer.
• Document customer complaints and refer to Quality Assurance.
• Assist other departments in resolving issues related to customer sales and service.
• Communicates with internal and external customers on items that require their guidance, intervention and technical support.
• Continual Development and grow Isolation Valve product knowledge.
• Flexibility to collaborate with global teams, including the ability to work outside of standard U.S. business hours when needed.
• Additional tasks as required by management.

Quién es usted

Who you are:

You are a customer-focused and technically minded professional who thrives in a fast-paced, detail-oriented environment. You enjoy solving complex technical challenges, building strong customer relationships, and delivering accurate, timely solutions that create value for customers and partners alike.

You bring a strong aptitude for engineering concepts and industrial applications, with the ability to interpret customer requirements, analyze specifications, and recommend the right technical solutions. You are proactive, organized, and comfortable managing multiple priorities while maintaining a high level of accuracy.

Para este rol, necesitarás

For this role, you will need:

• Bachelor of Science degree, preferably in Engineering or STEM degree
• 5 years of related engineering or valve experience in lieu of a degree
• Previous work experience in the use of Microsoft Office applications
• A background with valves and actuation experience is highly desirable
• Exposure or prior experience with Oracle or using customer relationship management (CRM) and ERP system is a plus.

Calificaciones preferidas

Preferred qualifications that set you apart:

• Proven ability to collaborate, influence and execute across matrixed teams
• Attention to detail and ability to handle multiple priorities
• Self-starter with customer service and cross functional skills
• Excellent verbal and written communication skills
• Strong organization skills
• Customer Focus
• Collaborates
• Drives Results
• Plans and Aligns
• Tech Savvy

Nuestra oferta para usted

Our Offer to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

• medical insurance plans
• dental and vision coverage
• Employee Assistance Program
• 401(k)
• tuition reimbursement
• employee resource groups
• recognition
• flexible time off plans
• paid parental leave (maternal and paternal)
• vacation
• holiday leave

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Valuesand aboutDiversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.