Integration Lead

Mondelēz International; Ciudad de México; Híbrido; MXN 400,000 - 600,000; A tiempo parcial

Descripción de la vacante

A global snack company in Mexico City is looking for a temporary employee to lead teams in delivering top-tier services across various disciplines. The ideal candidate will have a Bachelor's degree, advanced English skills, and significant experience in process management, customer service, and team leadership. This hybrid role is designed for individuals passionate about operational excellence and continuous improvement.

Formación

• Experience and knowledge in leading teams.
• Ability to manage relationships with demanding customers.
• Advanced English to communicate with global teams.

Responsabilidades

• Lead a team that delivers best-in-class service and value creation.
• Drive operational excellence and continuous improvement.
• Develop action plans to meet minimum operating standards.

Conocimientos

End-to-end process management

Customer service

Effective communication

Coaching and mentoring

Problem solving

Compliance and controls

Organizational skills

Multi-tasking

Educación

Bachelor's degree completed

Descripción del empleo

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of the Mondelēz International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.

How you will contribute

You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Leading end-to-end process management for your specific discipline
• Using shared services in a global environment
• Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics
• Customer service and managing relationships with demanding customers
• Communicating effectively, organizational skills, problem solving and multi-tasking
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Operating effectively in a changing environment and using initiative

More about this role

Education / Certifications:

Bachelor's degree completed

Job specific requirements:

Advanced english to communicate with global teams.

Work schedule:

Hybrid

No Relocation support available

Business Unit Summary

Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as Lacta, Field and Terrabusi among others. We are known for our resilience and good humor and live our purpose with passion and commitment.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Temporary (Fixed Term) Experience Management Global Business Services