Installation Coordinator

Solera; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider in Ciudad de México is seeking an Installation Coordinator to manage the installation of fleet management solutions. The role involves interacting with clients, providing training, and ensuring a smooth implementation process. Ideal candidates will have strong organizational and communication skills, and a background in fleet management or automotive is preferred. Competitive opportunities for growth available.

Formación

• 0-1 year in a similar role, preferably in fleet management or automotive industry.
• Driven, adaptable, and able to thrive in a fast-paced environment.
• Proficient in troubleshooting and problem-solving.

Responsabilidades

• Manage and oversee the installation process of solutions.
• Act as the primary point of contact for clients during installation.
• Provide training and support on the use of installed solutions.
• Continuously seek opportunities to improve installation processes.

Conocimientos

Strong organizational skills

Communication skills

Customer service skills

Troubleshooting skills

Problem-solving skills

Educación

Bachelor's degree

Herramientas

Fleet management systems

Telematics

Descripción del empleo

Overview

Installation Coordinator

The Installation Coordinator will play a crucial role in supporting our automotive and/or fleet verticals by ensuring the smooth and efficient installation of our solutions for our clients. This individual will be driven, customer-centric, and adept at thriving in a dynamic, fast-paced environment. The role demands excellent organizational, communication, and problem-solving skills to meet the evolving needs of our clients and internal teams.

Key Responsibilities

• Installation Coordination: Manage and oversee the installation process of fleet and/or automotive management solutions, ensuring timely and accurate execution.
• Client Interaction: Act as the primary point of contact for clients during the installation process, providing updates, addressing concerns, and ensuring a positive customer experience.
• Scheduling and Planning: Coordinate with clients and internal teams to schedule installations, considering client availability and resource allocation.
• Problem Solving: Troubleshoot and resolve any issues that arise during the installation process, escalating to technical teams when necessary.
• Documentation: Maintain detailed records of installation activities, client interactions, and any issues encountered, ensuring comprehensive documentation for future reference.
• Training and Support: Provide training and support to clients on the use of installed solutions, ensuring they are fully equipped to utilize the technology.
• Process Improvement: Continuously seek opportunities to improve installation processes and enhance client satisfaction.
• Collaboration: Work closely with sales, technical support, and product teams to ensure seamless integration and deployment of solutions.

Qualifications

• Experience: 0-1 year in a similar role, preferably within the fleet management or automotive industry.
• Skills: Strong organizational, communication, and customer service skills. Proficient in troubleshooting and problem-solving.
• Technical Knowledge: Familiarity with fleet management systems, telematics, and related technologies is preferred.
• Education: Bachelor\'s degree preferred.
• Attributes: Driven, adaptable, and able to thrive in a fast-paced, ever-changing environment.