Ingeniero de redes superior

HSBC; Ciudad de México; Presencial; MXN 60,000 - 80,000; Jornada completa

Descripción de la vacante

A global financial services organization in Mexico City is seeking a Service Operations Wi-Fi L3 Support SME. This role requires 4+ years of Wi-Fi experience, particularly Juniper MIST expertise. Responsibilities include leading Wi-Fi incident resolutions and collaborating with IT teams. Ideal candidates should have strong technical skills and be proficient in English. This is a full-time position with rotating shifts.

Formación

• 4+ years of experience in WIFI.
• Strong ability to troubleshoot WIFI incidents.
• Full-time working on rotating shifts but local business hours.

Responsabilidades

• Lead and support WIFI incidents.
• Quickly resolve WIFI incidents to meet and reduce MTTR.
• Manage proactive and reactive cases.

Conocimientos

Strong Telecoms and Juniper MIST Wi-Fi experience

Advanced conversational English

Good team player

Understanding of data network topologies and protocols

Knowledge of Cisco/Juniper CLI

Herramientas

ServiceNow

Microsoft Office

Descripción del empleo

Consultant || Senior IT & Cybersecurity Recruiter || Marketing & Brand Specialist || Human Hiring Ambassador

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Service Operations Wi-Fi L3 Support SME

Role Purpose

Primary responsibility is to be SME for MIST WIFI incidents globally and provide expertise in resolution. A strong working knowledge of Juniper MIST Wi-Fi infrastructure is expected. As part of the role, you will be supporting other IT teams including Incident Management during crisis and represent Connectivity. You will be working within a wider global NOC Team on a “follow the Sun” basis. Day to day direct interaction with the business trouble‑shooting WIFI incidents – therefore strong communication skills are essential. You will be expected to lead and drive these incidents until resolution.

Main Activities

Principal Accountabilities

• Primary SME for MIST/WIFI cases
• Quickly resolve WIFI incidents to meet and reduce MTTR.
• Take ownership of incidents and escale high‑severity cases.
• Work with the team and share experiences and knowledge.
• Raise vendor cases – scheduling RMA around business requirements.
• Raise vendor SR and manage at L3 technical level.
• Support and guide other team members.

Responsibilities

• Lead and support WIFI incidents.
• Help with deployment of new projects/upgrades.
• Assist other teams in change activities.
• Raise RMA cases in coordination with the business—to facilitate recovery of failed infrastructure.
• Raise TAC cases with our vendors.
• Manage proactive and reactive cases.
• Input into process improvements.

Qualifications

• 4+ years of experience in WIFI.
• Juniper MIST WIFI experience.
• Full‑time working on rotating shifts but local business hours.
• Willing to be on call for support.

Must Have Skills

• Strong Telecoms and Juniper MIST Wi‑Fi experience.
• Good team player.
• Understanding of data network topologies and protocols.
• Knowledge of Cisco/Juniper CLI.
• Advanced conversational English.
• Microsoft Office.

Nice to Have Skills

• Experience in ITIL/Agile frameworks.
• Knowledge of ServiceNow.
• Telecoms certifications.
• Bluecoat proxy.
• Proactive skills.
• Partnership with other teams and vendors.
• Work under pressure.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We encourage applications from all suitably qualified persons irrespective of gender, ethnicity, religion, or other protected characteristics. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.