Information Technology Relationship Manager III

Jabil Circuit de Mexico, S. de R.L. de C.V.; Región Centro; On-site; MXN 1,128,000 - 1,881,000; Full time

Job summary

Jabil is seeking an IT Program Manager to act as a central consultant for strategic IT initiatives. You will guide planning and execution, ensuring alignment with business goals and effective communication of decisions, priorities, and project updates to stakeholders and IT teams.

The role emphasizes driving value from IT services, managing expectations, and maintaining a clear link between technology and business outcomes across global and regional scopes.

Qualifications

• Strong technical and strategic skills.
• Strong analytical skills and quality standards.
• Commitment to customer service.
• Proven success in global project management.
• Ability to participate in global readiness projects.
• Experience in regional/global areas of responsibility.
• Strong knowledge of licensing and contracts.
• Strong knowledge of regional logistics operations and industry.
• Proficiency with Microsoft Office and email tools.

Responsibilities

• Manages stakeholders’ perceptions and expectations with all IT services and capabilities.
• Advocates for business and external customers driving requirements conversations for IT solutions.
• Represents Jabil's IT capabilities and services to the business.
• Maintains understanding of business and IT strategic visions.
• Advises on options, risks, costs vs benefits, and impacts on end-user products and processes.
• Fosters alignment of IT capability with business objectives and roadmap.
• Maps priority of IT projects to the strategic roadmap.
• Oversees IT services and solutions delivered to customers, ensuring high-quality delivery.
• Analyzes technology trends to support customer goals.

Skills

Stakeholder management

Project Management

IT governance

Licensing & Contracts

Microsoft Office

Tools

MS Office

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

As the central point of contact provide highly-valued strategic consulting level support and guidance throughout key IT initiatives. Facilitate and serve as a lead for the planning and execution of initiatives to enable Jabil to achieve objectives through the effective use of technology. Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages stakeholders’ perceptions and expectations with all IT services and capabilities.
• Advocates for the business and external customers driving requirements conversations and requirements definition for presentment to IT solution architects.
• Advocates for and represents Jabil's IT capabilities, tailored solutions, and services delivered to the business
• Maintains a deep understanding of the businesses' and IT’s strategic vision.
• Advises and predicts options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities.
• Fosters alignment of IT capability and service delivery with business objectives and strategic roadmap.
• Map priority of IT projects and requests to the strategic roadmap.
• Maintains oversight for all IT services and solutions provided to assigned business and external customers and driving for high-quality service delivery and customer satisfaction.
• Ensures best quality outcomes and value resulting from the provided IT services and solutions.
• Facilitates analysis of technology trends to determine impact to the achievement of customer goals.
• Maintains extensive awareness of changes to Jabil strategy, goals and processes to ensure requirements appropriately reflect the need of the customer.
• Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final delivery.
• Recaps (monthly, quarterly, and annually, as needed) IT performance.
• Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
• Fosters a positive environment with IT services, Operations, Finance and BU teams.
• Manages IT ownership of implemented solution(s).
• Deeply understands financial KPIs and impact of IT investment(s) on business results.

JOB QUALIFICATIONS

• Strong Technical skills and/or Strategic Skills
• Strong Analytical skills and Quality Standards
• Commitment to Customer Service
• Proven success in Project Management of global related projects
• Ability to participate in projects to ensure global readiness
• Experience in ensuring processes/people are in place to support regional and global areas of responsibility
• Strong knowledge of Licensing and Contracts
• Strong knowledge of regional logistics operations and industry
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.