Inbound Area Manager, Operations

Amazon Inc.; Hermosillo, Chihuahua; Hybrid; MXN 480,000 - 720,000; Full time

Job summary

Amazon is seeking an entry-level Area Manager to lead a team of Amazon Associates in a distribution warehouse setting in Hermosillo. You will mentor, coach and develop your team while ensuring safety, quality, attendance, and engagement during shifts.

The role emphasizes continuous improvement, teamwork, and delivering results through effective leadership in a fast-paced e-commerce fulfillment environment. Flexibility with schedule is required.

Qualifications

• Bachelor's degree or equivalent.
• Flexible schedule including weekends, nights, and holidays.
• 1+ years of team leadership experience.
• Experience in oral and written communication in English.

Responsibilities

• You will be part of the Amazon Operations Team, responsible for the day-to-day management of the site, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a direct/indirect team to ensure a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Support and assign job duties to process assistants.
• Adapt to sudden changes and growth according to operational necessities.
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance and taking corrective action when needed.
• Owns accountability and continuous improvement of Quality & Safety KPIs.

Skills

Team leadership

English communication

Education

Bachelor's degree or equivalent

Tools

Tableau

Quicksight

Data warehousing

Data modeling

Job description

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations as an Area Manager.

As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates in a distribution warehouse environment. Your main focus will be motivating, mentoring and coaching your team. As a servant leader, the Area Manager will ensure that their team of Amazon Associates have all the tools needed to succeed for any task during a shift. Engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance performance and engagement are maintained are core functions of the role. Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!

As IB Area Manage, you will be in charge of part of the operation of our work centers during an assigned shift. These operations involve the management of human, technological and physical resources to ensure the correct execution of the daily operation plan aligned with results.

Within these functions you will be mainly in charge of:

• Continuous improvement pillar: Propose, plan and execute continuous improvement strategies that seek continuous operational efficiency.
• Industrial Safety Pillar: During the shift, you are the main person in charge of safeguarding the well-being of the personnel under your charge, being directly or indirectly hired by the company.
• Pilar Talent Management: Being a Manager at Amazon is a privilege and a responsibility, as a Manager, you will be focused on hiring and developing a workforce who will become the next Amazon leaders.
• Operational Pillar: Review the operational forecast and determine productivity requirements for the operation.

Responsibilities

• You will be part of the Amazon Operations Team, responsible of the day-to-day management of the site, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a direct/indirect team to ensure that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Support and assign job duties to process assistants.
• Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities.
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition and communication programs
• Ensure procedures are followed for building security and product loss prevention
• Partner with the management team to establish and maintain quality control standards
• Owns accountability and continuous improvement of Quality & Safety KPIs

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible schedule including weekends, nights, and holidays
• 1+ years of team leadership experience
• Experience in oral and written communication in English

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of data warehousing and data modeling
• Experience with data visualization using Tableau, Quicksight, or similar tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.