Imports Coordinator (On site - Midtown Jalisco, GDL)

QUID - INNTECI; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics company in Guadalajara is seeking an Imports Coordinator to handle customer orders and logistics processes. The ideal candidate should have experience in import/export, strong communication skills, and proficiency in MS Office. Responsibilities include processing orders, ensuring quality assurance, and managing relationships with warehouses. The role requires attention to detail and the ability to thrive in fast-paced environments.

Formación

• Experience in an Import/Export, Customer Service, and local logistics environment is preferred.
• Thrives in ambiguous situations and deadline pressures.
• High level of initiative and extremely detail-oriented.

Responsabilidades

• Receive and process orders/purchase write up.
• Track and distribute orders and shipments.
• Validate Quality Assurance approval of vendor/item.
• Facilitate product releases with 3rd party warehouses.
• Manage relationships with warehouses.

Conocimientos

Experience in Import/Export

Customer Service

Proficiency in MS Office

Strong organizational skills

Verbal and written English communication skills

Herramientas

Contact Management Systems

Inventory Software

Database software

Order processing systems

Descripción del empleo

Imports Coordinator (On site - Midtown Jalisco, GDL)

Guadalajara, Midtown Jalisco, Jalisco, Mexico

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Key Activities and general responsibilities

• Receive and process orders/purchase write up
• Follow up with internal or external customers to clarify orders/purchase write up if needed
• Communicate orders internally according to the established process
• Assure ownership of operational costs
• Validate Quality Assurance approval of vendor/item and certification link

Logistics (Outbound)

• Responsible for tracking and order distribution
• Facilitate product releases and pick-ups with 3rd party warehouses as needed
• Arrange domestic truck freight with our carrier partners
• Prepare appropriate documentation for customers
• Verify and track orders and shipments
• Ensure that all processes and procedures are completed following established guidelines
• Manage relationships with the warehouses
• In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it
• Perform additional duties as assigned
• Support Account Managers / Traders with specific accounts
• Hold an understanding of products/commodities to be able to answer most customer/traders’ inquiries
• Communicate issues/challenges to the Trade team
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information into CRM
• Create new customer/supplier relations in system

Knowledge required

• Experience in an Import/Export, Customer Service, and local logistics environment is preferred
• Proficiency in MS Office
• Knowledge of Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures
• Willingness to learn
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Very good verbal and written English communication skills
• Working hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving time)