Implementation Consultant

MEX006 Thomson Reuters Contact Center S.A. de C.V.; Ciudad de México; Hybrid; MXN 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Flex My Way policies

Grow My Way skills development

Mental health days

Job summary

Thomson Reuters Contact Center S.A. de C.V. is seeking a Software Implementation Specialist to lead ONESOURCE Pagero deployments for global clients. You will map, validate and troubleshoot client invoice data using XML and CSV, and conduct product demonstrations and end‑user training.

Ideal candidates have an interest in software configuration, solid problem‑solving abilities, and excellent English/Spanish communication. Join a hybrid workforce with a focus on growth and client success.

Qualifications

• Interest in software implementation and configuration across global institutions.
• Basic coding understanding with willingness to learn in a software setting.
• Hands‑on experience with XML and CSV formats, including mapping and validation.
• Analytical mindset gained through studies or interest in coding, economics or project management.
• Collaborative, able to communicate complex solutions to international clients.
• Excellent English and Spanish communication for customer service.

Responsibilities

• Act as a specialist in a large cross‑functional software implementation team.
• Work directly with global clients to understand ONESOURCE Pagero requirements.
• Deliver end‑user and super‑user training and run product demonstrations.
• Configure software to meet client requirements and validate data mappings.
• Handle client data in XML/CSV, review and transform formats per specs.
• Identify and troubleshoot XML/CSV issues and schema validation errors.
• Ensure project timelines and budgets are met; coordinate with internal teams.
• Support pre‑sales demos and scope client needs; document deliverables.

Skills

Problem solving

Technical interest

Client communication

Coding basics

XML

CSV processing

Analytical mindset

Project management

English & Spanish communication

Tools

XML/XSD

CSV data handling

Excel

SQL

Python

Postman

SFTP

Job description

Job description Are you looking for a role that will use your problem solving skills, technical interests and client communication skills to their full potential? If so, this might be the perfect role for you. Thomson Reuters is looking for a Software Implementation Specialist to work with global clients and lead the implementation of ONESOURCE Pagero, our e-invoicing compliance software, with their systems. This is the perfect role for a well‑organised, collaborative and analytical person who wants to grow their career in software implementation and work with a varied book of clients. You'll use your knowledge of coding, excellent communication skills and problem solving skills to tackle client configuration issues and ensure the highest level of service to our clients. You'll also work hands‑on with structured data formats such as XML and CSV to map, validate and troubleshoot client invoice data.

Key responsibilities

• Act as a specialist in a large, cross-functional software implementation team that specialises in e-invoicing solutions.
• Work directly with global clients to understand their ONESOURCE Pagero implementation requirements.
• You’ll run product demonstrations and deliver end‑user and super‑user training.
• You’ll also configure the software to meet their requirements.
• Work with client data in XML and CSV formats, including reviewing, mapping, transforming and validating files against e‑invoicing schemas and specifications.
• Use your analytical, project management and problem solving skills to test client software implementations.
• Troubleshoot integration and data issues, such as malformed XML, schema validation errors and CSV formatting or encoding problems.
• Troubleshoot issues and ensure that project plans are running to the required timelines and within budget.
• Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales and support).
• This includes a range of pre‑sales software demos and prospectively scoping client needs.
• Design, develop and document project deliverables according to timelines and budgets.
• This includes technical documentation such as data mapping specifications and file format guidelines.

Required qualifications

• An interest in software and how it is implemented and configured at a range of global institutions.
• An understanding of basic coding, with the desire to learn and develop your skills within a software setting.
• Hands‑on experience working with XML (for example, reading, editing and validating XML files, and familiarity with XSD schemas) and CSV files (for example, structuring, cleaning and importing/exporting data).
• An analytical mindset. You may have gained this through your academic studies or a wider interest in coding, economics or project management.
• A collaborative attitude, able to work closely with colleagues at various levels of seniority and communicate sometimes complex solutions to international clients.
• Excellent communication skills in both English and Spanish, able to deliver the highest level of customer service to our clients.
• Demonstrated ability to successfully manage complex scenarios in fast‑paced environments, prioritizing competing demands and delivering high‑quality results under tight deadlines.

Preferred qualifications

• Experience working with Europe, or the ability to work a 6:00 am to 3:00 pm shift.
• Familiarity with e‑invoicing or electronic data interchange formats (such as UBL, Peppol BIS or EDI), XSLT/XPath, or tools for data transformation and scripting (such as Excel, SQL, Python or Postman).
• Experience with APIs or file‑based integrations (such as SFTP).

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market‑leading solutions, and innovating with curiosity and care.

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