Hybrid Brokerage Apps Support Specialist

GSB; Región Centro; Hybrid; MXN 660,000 - 791,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

GSB seeks a Brokerage Applications Support Specialist to deliver remote, phone, and weekly onsite application support at Guadalajara International Airport. You will troubleshoot incidents, manage tickets in ITSM, and escalate complex issues while coordinating communications during critical events.

The role requires 1–3 years in support, familiarity with incident management, and an English level of B1–B2. Hybrid work with weekly onsite attendance is required.

Qualifications

• 1–3 years of experience in Help Desk, Service Desk, Technical Support, or Application Support.
• Experience providing remote and telephone-based support.
• Familiarity with incident management and troubleshooting processes.
• Experience with ticketing or ITSM platforms preferred.

Responsibilities

• Deliver remote, telephone, and scheduled onsite application support.
• Troubleshoot incidents involving applications, system access, and connectivity.
• Register, manage, and follow up on incidents and service requests through ITSM platforms.
• Escalate complex issues to appropriate support groups.
• Identify recurring issues and maintain troubleshooting logs and knowledge articles.
• Collect and organize evidence for technical investigations.
• Participate in validation related to fixes, patches, upgrades, and changes.
• Coordinate communication during critical incidents within the support window.

Skills

Help Desk

Technical Support

Remote Support

Incident Management

Education

Bachelor’s degree or technical qualification in IT/CS/IS

Tools

ITSM platforms

Ticketing systems

Remote support tools

Windows & Office

Job description

GSB seeks a Brokerage Applications Support Specialist to deliver remote, phone, and weekly onsite application support at Guadalajara International Airport. You will troubleshoot incidents, manage tickets in ITSM, and escalate complex issues while coordinating communications during critical events.

The role requires 1–3 years in support, familiarity with incident management, and an English level of B1–B2. Hybrid work with weekly onsite attendance is required.