Human Resources Shared Service Consultant

Lincoln Motor Company; San Bartolo Naucalpan Centro; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Ford Motor Company invita a participar en un rol de HRSS Consultant en México. El/la candidato/a trabajará en funciones centrales de RR. HH. (nómina, compensación, beneficios) y apoyo a empleados y líderes, con enfoque en tecnología y mejoras de procesos.

Se requiere Formación universitaria y al menos 1 año de experiencia en HR Operations o HRSS; dominio de Excel/BI y inglés avanzado. El puesto es híbrido, ubicado en Naucalpan, con oportunidad de crecimiento en una empresa global.

Formación

• Formación universitaria en RR. HH., Administración de Empresas, IT o relación afín.
• Experiencia mínima de 1 año en HR operations, HRSS, atención al cliente o mejora de procesos.
• Inglés nivel C1 o C2 obligatorio.

Responsabilidades

• Ejecutar funciones centrales de RR. HH. como nómina, compensación, beneficios y cumplimiento.
• Brindar servicio al empleado y a gerentes con rapidez y empatía, integrando HR con tecnología.
• Mantener registros confidenciales y coordinar datos con proveedores de nómina.

Conocimientos

Customer service

Analytical thinking

Digital tools

English proficiency

Educación

Bachelor´s degree

Herramientas

Power BI

Python

Descripción del empleo

Human Resources Shared Service Consultant

Empresa : Ford Motor Company Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Human Resources Shared Service Consultant

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.

In this position...

The HRSS Consultant (Human Resources Shared Service), working under general supervision, is responsible for executing core human resources functions including payroll, compensation, benefits, staffing, and compliance.

This role delivers exceptional, tech-enabled customer service to employees and managers, addressing inquiries with speed, empathy, and accuracy. Crucially, this position bridges traditional HR operations with modern technology.

The ideal candidate will leverage the Microsoft 365 suite and Artificial Intelligence (Copilot, ChatGPT, etc.) to optimize service delivery, and apply intelligent solutions beyond daily operations, applying critical thinking, research, information gathering, and analytical and interpretation skills to a variety of problems of moderate scope and complexity (e.g., data discrepancies, recurring process errors, or policy interpretation questions), fostering a compliant and ethical work environment.

Responsibilities

• Tech-Enabled Customer Service: Maintains accurate and confidential records and data related to HR Shared Services, including employee personal details, compensation, benefits enrollment, performance evaluations, and leave records, to ensure compliance with relevant federal, state, and local laws, regulatory guidelines, and company policies. Coordinates data integrity and information transfer with external payroll suppliers, and manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset, using HR systems (HCM Oracle).
• Continuous Improvement Mindset: Identifies manual, repetitive tasks within daily HR workflows (such as onboarding, data updates, and leave requests) and identifies improvement opportunities through data analysis.
• Core HR Administration: Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination, ensuring maximum data integrity.
• HR Connect and Communication: Actively builds and maintains strong relationships with key stakeholders, including business leaders, HR managers, employees, and internal partners, communicating with high clarity, empathy, and simplicity.

Qualifications

Education:

• Education: Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.
• Experience: Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems.
• Language: English proficiency level C1 or C2 (minimum) required.

Technical Skills

• Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent.
• AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity, as well as process automation for manual tasks, is desired.
• Data & Analytics: Familiarity with Power BI, or basic Python, is highly preferred to support analysis, reporting and data cleanup.

Core Competencies

Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools.

Work Mode & Location

Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico.

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.