HR Services Administrator

Sonova; Mexicali; Presencial; MXN 250,000 - 350,000; Jornada completa

Descripción de la vacante

Sonova, líder en soluciones auditivas, busca un Administrador de Servicios de Recursos Humanos en Mexicali. Este rol implica ser el primer punto de contacto para consultas, asistencia en administración de HR y soporte en procesos coordinativos. Se requiere un título en HR o Psicología, junto con habilidades de comunicación y atención al cliente. Ofrece una oportunidad de ser parte de un equipo global apoyando a empleados en múltiples países.

Servicios

Beneficios de acuerdo con la Ley Federal del Trabajo (LFT)

Fondo de Ahorro

Formación

• Experiencia básica en administración de recursos humanos en un entorno internacional.
• Nivel avanzado de inglés requerido.

Responsabilidades

• Soporte de primer nivel para empleados y gerentes en consultas relacionadas con HR.
• Generación de informes y mediciones de rendimiento.
• Colaboración en varios procesos de HR y optimización de procesos.

Conocimientos

Comunicación

Orientación al cliente

Organización

Atención al detalle

Educación

Título en Recursos Humanos, Psicología o similar

Descripción del empleo

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Mexicali, BC, México – Onsite (Presencial)

HR Services Administrator

The HR Services Administrator serves as the first point of contact for employees and managers regarding HR-related inquiries. The role focuses on delivering high-quality administrative support, resolving Tier 1 requests, and ensuring accurate and efficient processing of employee data and HR transactions in alignment with internal policies and procedures.

Responsibilities:

• First level support for employees and line managers in HR related inquiries
• Answering internal inquiries
• Responding to inquiries and performing transactions using documented processes and policies (through Inquiry System)
• Escalating issues to second level support or triages inquiries to the appropriate queue
• Inputting basic employee data into the HRIS System database and or documenting activities as requested
• Generate basic reports and performance measurements
• Reviewing documents and reports related to employee records in HR processes and verifying their accuracy
• Support in various coordinative tasks for HR
• Collaboration and support in various HR processes and process optimizations
• Ad hoc tasks as required

Travelling Requirement: Minimal

Experience and Qualifications:

• Education: Degree in HR, Psychology or similar
• Work Experience: Basic experience in HR administration in an internation environment and e xperience with time recording and absence management is preferred
• Advanced English level/ fluent in English speaking
• Strong communication and interpersonal skills, strong customer service orientation,
• Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously and autonomously.

Additional Remarks: This position offers an excellent opportunity to be part of a global HR Services team supporting employees across multiple countries. The successful candidate will bring a customer-first mindset and a proactive attitude to ensure a seamless HR service experience.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go allin and learn we'd love to hear from you!

What we offer :

• Benefits in accordance with the Federal Labor Law (LFT)
• Savings fund (Fondo de Ahorro)

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.