HR Operations & Payroll Specialist, MX

Alert Media, Inc.; Ciudad de México; Hybrid; MXN 420,000 - 540,000; Full time

Benefits offered by this job

Annual Bonus

Employer-Paid Medical

Parental Leave

Vacation Policy

Work-from-Home Stipend

Equipment Provided

Job summary

AlertMedia is seeking an HR Operations & Payroll Specialist to join our Mexico People team. The role covers payroll, benefits, HRIS, time and attendance, statutory compliance, and vendor coordination, reporting to the Regional HR Manager.

You will own end-to-end payroll processes, coordinate with our payroll provider, and ensure compliant, accurate, and scalable People operations while delivering an excellent employee experience. Hybrid work in Mexico City is offered.

Qualifications

• 3+ years of experience in HR Operations, payroll administration, or related HR role in Mexico.
• Experience supporting Mexican payroll and pre-payroll processes, ideally with an external payroll provider.
• Solid knowledge of Mexican payroll and social security requirements (IMSS, INFONAVIT, FONACOT, SUA/SIPARE, PTU, aguinaldo, vacation premium).
• Experience administering HRIS, payroll, time and attendance, and/or benefits systems; Rippling is a plus.

Responsibilities

• Own the end-to-end payroll cycle including data collection, validation, and reporting of payroll-impacting incidents.
• Coordinate recurring Mexico payroll and social security requirements.
• Administer Mexico HRIS and employee records, including PTO, absences, schedules, and changes.
• Manage day-to-day benefits administration (Major Medical Insurance, meal vouchers) and vendor coordination.
• Serve as primary operations contact for Mexico HR vendors and issue resolution.
• Support Mexico employees and document, simplify, and improve People processes.
• Coordinate Mexico employee experience initiatives with the Regional HR Manager.

Skills

HR Operations

Payroll administration

Spanish-English communication

Tools

HRIS

Rippling

Job description

At AlertMedia , we help organizations protect their people, operations, and brand . Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler - and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

• We're humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is looking for an HR Operations & Payroll Specialist to join our growing People team in Mexico. This role will help build and manage the operational foundation of our Mexico People function, supporting payroll, benefits, HR systems, time and attendance, statutory compliance, employee lifecycle administration, and vendor coordination.

Reporting to the Regional HR Manager and partnering closely with Global HR Operations, Finance, Revenue Operations, Legal, and external providers, you will help ensure our People Operations processes are accurate, compliant, scalable, and deliver a great employee experience.

Who you are:

You are a detail-oriented and service-minded HR Operations professional who enjoys bringing structure to complex processes. You understand that great People Operations requires both accuracy and strong employee experience. You are comfortable working across payroll, benefits, systems, and vendors, and you know how to spot discrepancies, ask the right questions, follow through, and escape when needed.

You thrive in a growing environment where not every process is fully built yet, and you are excited by the opportunity to help create, document, and improve the way we operate.

What you get to do every day:

• Own the end-to-end payroll cycle including collecting, validating , and reporting payroll-impacting incidents, preparing pre-payroll inputs for review and approval, reviewing outputs and reconciling employee data, coordinating corrections with our payroll provider, and provide employee payroll and pay slip support.
• Coordinate recurring Mexico payroll and social security requirements, including IMSS, INFONAVIT, FONACOT, SUA/SIPARE, PTU, aguinaldo, vacation premium, and related obligations.
• Administer Mexico HRIS and employee records, including PTO, absences, schedules, time and attendance, and employee changes, and maintain complete, accurate , audit-ready documentation (including IMSS affiliation/AFIL records) to support recurring compliance and audit activities.
• Manage day-to-day benefits administration, including Major Medical Insurance and meal vouchers, from enrollment and employee changes through ongoing vendor administration and new-hire onboarding.
• Serve as the primary operational contact for Mexico HR vendors, including payroll, benefits, and meal voucher providers, tracking deliverables, deadlines, open items, and routine issue resolution.
• Serve as a first-line HR Operations resource for Mexico employees and help document, simplify, and continuously improve People processes as the team grows.
• Contribute to AlertMedia's culture and values by supporting the Regional HR Manager with the coordination and execution of Mexico employee experience initiatives, including Tuesday Lunch, team events, and other special activities.

What you bring to the role:

• 3+ years of relevant experience in HR Operations, payroll administration, People Operations, or a related HR role in Mexico.
• Hands-on experience supporting Mexican payroll and pre-payroll processes, ideally in partnership with an external payroll provider.
• Working knowledge of Mexican payroll and social security requirements, including IMSS, INFONAVIT, FONACOT, SUA/SIPARE, PTU, aguinaldo, vacation premium, and related statutory obligations.
• Experience administering HRIS, payroll, time and attendance, and/or benefits systems; Rippling experience is a plus.
• Experience coordinating employee benefits and relationships with payroll, benefits, or other HR vendors is strongly preferred.
• Strong analytical and problem-solving skills, exceptional attention to detail, and a high degree of organization and follow-through, with the ability to manage recurring deadlines, identify discrepancies across systems and data, and effectively leverage AI tools to improve accuracy, efficiency, and processes.
• A service-oriented approach to employee support and the discretion to handle confidential employee and payroll information appropriately.
• Strong written and verbal communication skills in both Spanish and English, with the ability to collaborate effectively with teams and stakeholders across Mexico and the United States.
• Accounting experience is a plus.

Location:

This is a hybrid position ( 3 days a week) in our downtown Mexico City (Reforma area) offices.

Sponsorship:

AlertMedia does not sponsor. Must have the legal right to work in Mexico without sponsorship now and in the future.

Why you'll love working at AlertMedia:

• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program
• Generous Vacation and Holiday Policy
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc., depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we are deeply committed to investing in your professional journey
• Award Winning Culture: We are passionate about the meaningful work we do - and even more grateful for the incredible people we get to do it with!

About AlertMedia:

We are the leading risk intelligence and response platform - trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+ year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.

Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression.

We also do not discriminate based on sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers.

Come join us in our mission to save lives and minimize loss through effective communication.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in AlertMedia’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.