HR Advisor - Temporal

Carrier; Monterrey; On-site; MXN 240,000 - 320,000; Full time

Job summary

Carrier is a global leader in intelligent climate and energy solutions. We seek an HR Customer Service professional in Monterrey to support employees, managers, and HR colleagues across the Americas.

You will focus on first contact resolution, data accuracy, and policy guidance, handling inquiries via phone and ServiceNow/Workday, contributing to employee experience and process improvements. Join a world-class team and help sustain Carrier's inclusive, customer-centric culture while ensuring

Qualifications

• University degree required.
• 1 year of HR or customer service experience.
• Advanced English (conversational).
• Provide superior customer service and first contact resolution.
• Experience in US customer service is a plus.
• Experience in phone and customer service support.
• Knowledge base in HR to provide consistent service.
• Proficient with ServiceNow and Workday systems.
• Proactive in process improvements and efficiency.
• Proficient in Microsoft Office (Excel).

Responsibilities

• Provide superior customer service and timely first contact resolution to employees and managers.
• Support HR Operations with admin transactions, data validation, auditing and corrections.
• Assist SME with policies and procedures.
• Ensure data integrity through audits of the HRIS.
• Update work processes for policies and procedures.
• Offer policy interpretation recommendations.
• Act as employee and customer advocate.
• Prepare ongoing HR reports to administer programs.

Skills

Customer service

English proficiency

Phone support

Microsoft Office

Education

University Degree

Tools

ServiceNow

Workday

Microsoft Excel

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region.

Key Responsibilities

• Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals through phone.
• Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
• Support the subject matter expert (SME) for all policies and procedures.
• Ensure data integrity through audits of the HR Information System.
• Update and analyze work process design and flow for policies and procedures.
• Provide policy interpretation recommendations.
• Serve as an employee and customer advocate.
• Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
• Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.

Requirements

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at We will make every effort to meet your needs in accordance with applicable laws.

• University Degree.
• 1 year of experience in HR or customer service.
• Advanced English (Conversational).
• Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
• Experience in customer service in the United States.
• Experience in phone and customer service support.
• Resolve inquiries through ServiceNow case management system, via telephony system, and Workday, striving for first contact resolution.
• Human resources knowledge base to provide consistent customer service.
• Participate in continuous improvement projects to improve employee experience and enhance efficiency.
• Microsoft Office (Excel).

Skills

Customer service

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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