Hotel General Manager

Oorwin AI; Ajijic; Presencial; MXN 2.800.000 - 4.200.000; Jornada completa

Descripción de la vacante

Marriott International seeks an experienced General Manager to oversee hotel operations across its Mexico portfolio, including premier urban and resort destinations. The GM will uphold brand standards, drive guest satisfaction, associate engagement, and top-tier financial performance.

You will lead brand initiatives, collaborate with Sales, Revenue Management, and Marketing, manage P&L, and mentor teams while ensuring compliance with Marriott QA and labor standards.

Formación

• 3–5+ years of hotel management experience at GM level.
• Deep familiarity with Marriott platforms and frameworks (Opera/FSPMS, Bonvoy, GSS metrics).
• Fluent English and Spanish.
• Proven track record in top Mexican markets (CDMX, MTY, GDL, Cancún/Riviera Maya, Los Cabos).
• Experience collaborating with Sales, Digital Marketing, and Revenue Strategy teams.

Responsabilidades

• Enforce Marriott brand execution, service culture, and audits.
• Partner with Market Sales and RM to drive RevPAR, market share, and premium channel mix.
• Drive Marriott Bonvoy loyalty through enrollment, elite recognition, and GSS scores.
• Foster Marriott values and engage workforce while ensuring labor standards.
• Oversee P&L, budgets, and CapEx planning in coordination with ownership and corporate leadership.

Conocimientos

Hotel management

Marriott systems

English fluent

Spanish fluent

Mexican market knowledge

Cross-functional collaboration

Descripción del empleo

Position Title: General Manager – Marriott International

Location: Mexico (Mexico City / Monterrey / Guadalajara / Cancún & Riviera Maya / Los Cabos)

Reports To: Vice President of Area Operations / Franchise Operations / Ownership Board

Position Summary:

We are seeking an experienced General Manager to oversee hotel operations within our Marriott International portfolio across premier urban and resort destinations in Mexico. As the primary brand ambassador, the General Manager will drive guest satisfaction (GSS), associate engagement, operational excellence, and top-tier financial performance while maintaining strict compliance with Marriott's brand standards.

Key Responsibilities:

• Marriott Brand Leadership: Enforce Marriott brand execution, service culture, and operational compliance. Serve as the primary lead for Marriott Quality Assurance (QA) audits and brand initiative rollouts.
• Commercial & Revenue Strategy: Partner directly with Market Sales and Marriott Revenue Management (RM) teams to drive RevPAR Index (RGI), market share, and premium channel mix across Marriott channels (Marriott.com, Bonvoy app).
• Marriott Bonvoy Champion: Drive guest loyalty and engagement through Marriott Bonvoy enrollment, elite recognition, and Guest Satisfaction Survey (GSS / Intent to Recommend) scores.
• People & Culture: Foster Marriott’s core values ("Put People First") through employee engagement initiatives, workforce development, leadership mentoring, and labor optimization via Marriott labor standards.
• Financial Performance: Manage P&L, construct annual operating budgets, oversee capital expenditure (CapEx) planning, and drive GOP margins in coordination with property ownership and corporate leadership.

Required Qualifications:

• Experience: 3–5+ years of hotel management experience (General Manager or Hotel Manager/Resident Manager level) within the Marriott International ecosystem.
• Marriott Systems Expertise: Deep familiarity with Marriott platforms and frameworks (e.g., Opera/FSPMS, Marriott Bonvoy programs, GSS metrics, Landit/MGS, and Marriott QA frameworks).
• Language Proficiency: Excellent professional English (fluent written and spoken) and fluent Spanish.
• Market Knowledge: Proven track record in top Mexican business or leisure markets (CDMX, MTY, GDL, Cancún/Riviera Maya, or Los Cabos).
• Commercial Integration: Strong experience collaborating with Marriott Sales, Digital Marketing, and Revenue Strategy teams to maximize asset positioning.